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Thread: Is ZA overwriting USB key?

  1. #1
    alanarnison Guest

    Default Is ZA overwriting USB key?



    Hello all

    My apologies if I am posting this in the wrong area.

    About 2 months ago I bought a piece of commercial software, copy protected by the use of a Softlock USB Key. This key has to be plugged in to a USB port the whole time the software is in use.

    Since purchase of the software it has failed repeatedly by the USB key failing. On each occasion the key has to be re-programmed because something has corrupted it. After the key is reprogrammed the software would work ok again for an indeterminate amount of time before it failed again.

    I have recently rebuilt my PC with a clean install of ZA Security Suite. As you are probably aware, when newly installed, ZA goes into a learning mode. Whilst ZA has been in the learning mode I have been using the software without problem.

    Yesterday ZA announced that it was going into high security mode. In the first attempt to use my software after this a warning box appeared with the following message.

    Camtasia Player is trying to communicate with \SystemRoot\System32\smss.exe by opening its process

    I selected allow from the pop up box, when there was a scurry of activity from the hard drive and then nothing.

    Since this point my software no longer works and the USB key is again corrupt.

    This suggests to me that ZA is wholly responsible for the troubles I am having.

    Can anyone help?

    Thank you

    Alan

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,940

    Default Re: Is ZA overwriting USB key?


    <BLOCKQUOTE><HR>AlanArnison wrote:


    Hello all

    My apologies if I am posting this in the wrong area.

    About 2 months ago I bought a piece of commercial software, copy protected by the use of a Softlock USB Key. This key has to be plugged in to a USB port the whole time the software is in use.

    Since purchase of the software it has failed repeatedly by the USB key failing. On each occasion the key has to be re-programmed because something has corrupted it. After the key is reprogrammed the software would work ok again for an indeterminate amount of time before it failed again.

    I have recently rebuilt my PC with a clean install of ZA Security Suite. As you are probably aware, when newly installed, ZA goes into a learning mode. Whilst ZA has been in the learning mode I have been using the software without problem.

    Yesterday ZA announced that it was going into high security mode. In the first attempt to use my software after this a warning box appeared with the following message.

    Camtasia Player is trying to communicate with \SystemRoot\System32\smss.exe by opening its process

    I selected allow from the pop up box, when there was a scurry of activity from the hard drive and then nothing.

    Since this point my software no longer works and the USB key is again corrupt.

    This suggests to me that ZA is wholly responsible for the troubles I am having.

    Can anyone help?

    Thank you

    Alan

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE> to the Zone Alarm User Forum..

    I have two suggestions for you..

    1.) Check your Program Access level in ZoneAlarm Control Center, Program Control Section, Program Tab

    This is where all Programs that are Controlled or Monitored by ZoneAlarm are listed..

    Look down the list for two things..

    a.) Camtasia Player.. if listed this program should have 3 Green Bars in the trusted level and 2 Green check marks for Trusted and Internet Access..

    b.) \SystemRoot\System32\smss.exe is a Windows program and should have the same 3 Green Bars and 2 Green Check marks.. for Trusted and Internet Access..

    2.) if the Camtasia Player makes contact with a Web-site or (ET Phone Home) to validate yourUSB Key) then you may also have to make Access Changes in the PRIVACY Section/Site-List Section.. This is where ZoneAlarm Controls Access privilages to All Web-Sites that you Visit..

    3.) If Camtasia Player.. is some kind of Interactive Online Game Playing Program or Instant Messenger Type program.. you may have to Contact Zone Alarm Tech Support Directly atwww.zonealarm.com/tsform

    --------------------------------------------------------
    My XP Configuration:
    ZoneAlarm Security Suite Beta version:7.0.467.000

    TrueVector version:7.0.467.000
    Driver version:7.0.467.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version::946233744
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200803.3445
    AntiSpam version:5.0.6.8903



    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    alanarnison Guest

    Default Re: Is ZA overwriting USB key?

    Hello GeorgeV
    Thanks for your input.Camtasia player has many entries in the program list, one for
    each video CD,
    but none have green marks in the trusted column.SystemRoot\System32\smss.exe has no entries at all!Camtasia player is simply a video player and as far as I am aware does not phone home.I think that the damage is being done to the USB key at the moment the allow box button is pressed; I believe whatever ZA does to allow the program to run is causing the damage.regardsAlan


  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,940

    Default Re: Is ZA overwriting USB key?


    <BLOCKQUOTE><HR>AlanArnison wrote:
    Hello GeorgeVThanks for your input.Camtasia player has many entries in the program list, one foreach video CD,but none have green marks in the trusted column.SystemRoot\System32\smss.exe has no entries at all!Camtasia player is simply a video player and as far as I am aware does not phone home.I think that the damage is being done to the USB key at the moment the allow box button is pressed; I believe whatever ZA does to allow the program to run is causing the damage.regardsAlan
    <HR></BLOCKQUOTE>Thank you for your Feedback..I'm sorry I left something out of my Message.. ("smss.exe" is listed as "Windows Session Manager" in the ZA Program list

    b.) \SystemRoot\System32\smss.exe is a Windows program(Look for Windows Session Manager in the Program List)and should have the same 3 Green Bars and 2 Green Check marks.. for Trusted and Internet Access..I use three programs to play my Video DVD's and Files.. 1.) Windows Media Center, 2.) Nero 8.0 and 3.) VideoReDo ver. 3.1.4all three program work well with ZoneAlarm..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    alanarnison Guest

    Default Re: Is ZA overwriting USB key?

    Hello GeorgeV
    I've added tick marks for SMSS, which weren't there.Do you think that things should work normally with this change?I don't have a choice as to which video player I use for these programs, as Camtasia player is embedded into the CD and is the default player.I'm a bit worried about using this program again whilst ZA is running
    in case it overwrites the USB key again.thanks againAlan

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,940

    Default Re: Is ZA overwriting USB key?

    <BLOCKQUOTE><HR>AlanArnison wrote:
    Hello GeorgeVI've added tick marks for SMSS, which weren't there.Do you think that things should work normally with this change?I don't have a choice as to which video player I use for these programs, as Camtasia player is embedded into the CD and is the default player.I'm a bit worried about using this program again whilst ZA is runningin case it overwrites the USB key again.thanks againAlan
    <HR></BLOCKQUOTE>

    Thank you for your Feedback..
    I'm Sorry, I don't know about that..

    You are the Only ZA User I have heard of using "Camtasia Player..
    I did a Google.com search for your video player (Camtasia player) and came up the the following information..
    1.) http://www.techsmith.com/camtasia/ac...ies/player.asp
    2.) http://techsmith.custhelp.com/cgi-bi...mp;p_topview=1
    3.) http://techsmith.custhelp.com/cgi-bi...mp;p_topview=1
    4.) http://techsmith.custhelp.com/cgi-bi...mp;p_topview=1
    5.) As a Licensed User of ZoneAlarm security Suite you can tantact ZA Tech Support for Free at Click here for ZA Support
    Good Luck..
    --------------------------------------------------------
    My XP Configuration:
    ZoneAlarm Security Suite Beta version:7.0.467.000
    TrueVector version:7.0.467.000
    Driver version:7.0.467.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version:946320774
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200803.3445
    AntiSpam version:5.0.6.8903
    Last edited by GeorgeV; August 31st, 2013 at 04:32 PM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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