My apologies if I am posting this in the wrong area.
About 2 months ago I bought a piece of commercial software, copy protected by the use of a Softlock USB Key. This key has to be plugged in to a USB port the whole time the software is in use.
Since purchase of the software it has failed repeatedly by the USB key failing. On each occasion the key has to be re-programmed because something has corrupted it. After the key is reprogrammed the software would work ok again for an indeterminate amount of time before it failed again.
I have recently rebuilt my PC with a clean install of ZA Security Suite. As you are probably aware, when newly installed, ZA goes into a learning mode. Whilst ZA has been in the learning mode I have been using the software without problem.
Yesterday ZA announced that it was going into high security mode. In the first attempt to use my software after this a warning box appeared with the following message.
Camtasia Player is trying to communicate with \SystemRoot\System32\smss.exe by opening its process
I selected allow from the pop up box, when there was a scurry of activity from the hard drive and then nothing.
Since this point my software no longer works and the USB key is again corrupt.
This suggests to me that ZA is wholly responsible for the troubles I am having.
Can anyone help?
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm Internet Security Suite