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Thread: Virus scan is locking on EVERY file it tries to scan

  1. #1
    fredkruger Guest

    Default Virus scan is locking on EVERY file it tries to scan

    I keep getting the lower right hand message alert for SCANNING PROCESS, etc. and it stops scanning until I hit allow. Even though I have the scanning process as fully trusted and I keep click the 'remember' space befor allowing. It takes me 4 hours to do a virus scan this way!
    Virus scan was slow anyway, taking almost an hour to do 15 gigs of space.
    Wassup??

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    fredkruger Guest

    Default Re: Virus scan is locking on EVERY file it tries to scan

    The advisor says:
    C:\windows\system32\zonelabs\avsys\Scanning Process.exe(Scanning process.exe) event=0 subevent=0 class=1(C:\WINDOWS\system32\zonelabs\vsmon.exe&quo t;,"","&quot

  3. #3
    fredkruger Guest

    Default Re: Virus scan is locking on EVERY file it tries to scan

    And when I go to thealerts and logs section and look under OS FIREWALL I see HUNDREDS of events showing that I kept clearing it to scan.

  4. #4
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,446

    Default Re: Virus scan is locking on EVERY file it tries to scan

    Hi,

    Welcome to the Forum!

    PLEASE try the following solution and PLEASE let me know if it fixes your issue, THANKS.

    We have incorporated a new way to reset DB files so users don't need to go into safe mode.

    To repair this problem, please follow the steps below. Please note that
    this will remove your program permission settings (so you may want to make
    note of them), but re-establishing them is a simple process.

    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  5. Default Re: Virus scan is locking on EVERY file it tries to scan

    - I have exactly the same issue, and have had for several weeks..
    - I cannot run a manual virus/spyware scan because it continually pops up the suspicious behavior message.
    - Yesterday I upgraded ZoneAlarm as proposed to me by the nag screen.
    - Current status is Suite version 7.0.470.000.
    - This important update did nothing for me to solve this issue.
    - I followed all the instructions from SLyFox (thanks) as below

    quote...
    "To repair this problem, please follow the steps below. Please note that
    this will remove your program permission settings (so you may want to make
    note of them), but re-establishing them is a simple process.

    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    SlyFox"
    endquote..

    This has not made any difference.. I still cannot run any scan. I now cannot really feel "safe".. It almost feels like a virus has hijacked my machine and made Zone Alarm do something it is not supposed to do.

    Any ideas what to do next?? I am struggling..

    Thanks
    Furley

  6. #6
    wilderja Guest

    Default Re: Virus scan is locking on EVERY file it tries to scan

    I am getting the same problem and I have tried the suggested "fix" twice. After the "learning" process, I get the same errors when scanning.
    I am baout to drop this product and buy another suite as this is not usable and there does not seem to be any fix - or at least one Zone Alarm is willing to share.
    So, the question is: How do we REALLY fix this, or do we all just move onto a different solution?

  7. #7
    xgapx Guest

    Default Re: Virus scan is locking on EVERY file it tries to scan

    Add me to the list that is now seeing this problem. Will try the suggested solution...

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