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Thread: "Virus Heat" trojan causes Zonealarm to reboot the computer.

  1. #1
    paulgstreeter Guest

    Default "Virus Heat" trojan causes Zonealarm to reboot the computer.

    My computer has the "Virus Heat" trojan. When I start Zonealarm scanning for viruses, after a few minutes, my computer reboots abruptly. That is it doesn't do a restart, just starts booting. I downloaded Spy Hunter and the same thing happened. Norton crashes somehow during a scan, but the screen was so full of garbage I couldn't see how it crashed.

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    naivemelody Guest

    Default Re: "Virus Heat" trojan causes Zonealarm to reboot the computer.

    Please take a look at this website and probably put in your favorites list/ bookmark > http://www.spywarewarrior.com/rogue_...re.htm#sh_note
    - interesting reading.<hr>Here is another past ZA user who had come across the same situation as you - http://forums.zonelab.com/zonelabs/b...ssage.id=24263
    from 10-8-2007<hr>From this 'spywarewarrior' website, comes the following edited excerpts on 'spyhunter'...<a target="_blank"></a>'Note on Enigma SpyHunter:
    Enigma's SpyHunter anti-spyware application was listed on this page primarily because of the company's history of employing aggressive, deceptive advertising' ...&quot;Nonetheless, SpyHunter -- at least in its current state -- cannot be recommended because of its mediocre performance as an anti-spyware scanner. Testing indicates that it does not recognize some well-known spyware installations and has difficulty removing critical spyware/adware files even from those it does recognize (1). Given the many excellent competing anti-spyware applications that are available (some for free), users would do better looking elsewhere for trustworthy anti-spyware protection.&quot;
    <hr>:0 &gt;&gt; My recommendation - un-install SpyHunter - if you had paid for it and can't get a refund - take it as a 'learning loss' - Webroot SpySweeper may be a better alternative.<hr>If your PC is already infested with spyware and adware, resist the temptation to succumb to impulse buys of anti-spyware products that you see on the Net, esp. those included in the &quot;rogue/suspect&quot; list on this page or advertised on Google. Instead, you can get help online from a corps of savvy volunteers who specialize in busting spyware.

    To get help with a spyware infestation:<div align="center">1. Clean your PC as best you can


    <p align="center">Download and run one (or some) of these free anti-spyware scanners and remove whatever spyware and adware it finds.
    <div align="center">Ad-aware Personal Edition


    AVG Anti-Spyware<a href="http://www.bleepingcomputer.com/forums/forum22.html" target="_blank">


    </a>Windows Defender<a href="http://www.bleepingcomputer.com/forums/forum22.html" target="_blank">



    </a><a href="http://www.bleepingcomputer.com/forums/forum22.html" target="_blank">






    </a>SUPERAntiSpyware<div align="center">Click here for more options &gt; http://forums.zonelabs.org/zonelabs/...d=48378#M48378<p align="center">You should also scan and clean your computer with whatever anti-virus program you happen to have installed on your computer. If you don't have an anti-virus program, you can scan your computer with one of these online anti-virus scanners:<div align="center"><a href="http://www.**bleep**.com/scan/license.php" target="_blank">Bit* De*Fend*er
    ScanOnline
    </a><a href="http://www.bleepingcomputer.com/forums/forum22.html" target="_blank">


    </a>Microsoft Malicious Software Removal Tool<a href="http://www.bleepingcomputer.com/forums/forum22.html" target="_blank">



    </a>ewido online scanCommand on Demand<a href="http://www.bleepingcomputer.com/forums/forum22.html" target="_blank">



    </a>Panda ActiveScan<a href="http://www.bleepingcomputer.com/forums/forum22.html" target="_blank">


    </a>Trend Micro Anti-Spyware for the WebeTrust AntiVirus Web Scanner<a href="http://www.bleepingcomputer.com/forums/forum22.html" target="_blank">




    </a>Trend Micro HouseCall<a href="http://www.bleepingcomputer.com/forums/forum22.html" target="_blank">(ActiveX)
    </a>McAfee FreeScan<a href="http://www.bleepingcomputer.com/forums/forum22.html" target="_blank">



    </a>Trend Micro HouseCall<a href="http://www.bleepingcomputer.com/forums/forum22.html" target="_blank">(Java)
    </a><p align="center">... or download and run one of these free standalone virusremoval tools:<div align="center">A*v*a*s*t! Virus Cleaner<a href="http://www.bleepingcomputer.com/forums/forum22.html" target="_blank">

    </a>Microsoft Malicious Software Removal Tool<a href="http://www.bleepingcomputer.com/forums/forum22.html" target="_blank">


    </a>Dr.Web CureIt!<a href="http://www.bleepingcomputer.com/forums/forum22.html" target="_blank">




    </a>AVG vcleaner<a href="http://www.bleepingcomputer.com/forums/forum22.html" target="_blank">



    </a>Panda PQRemove<a href="http://www.bleepingcomputer.com/forums/forum22.html" target="_blank">


    </a>McAfee AVERT StingerSophos SAV32CLI<a href="http://www.bleepingcomputer.com/forums/forum22.html" target="_blank">
    </a><div align="center">


    2.
    <p align="center">Visit a spyware removal forum &lt;&lt;&lt;<div align="center">


    <p align="center">Once you've cleaned your PC as best you can, visit one of the following spyware removal forums:<div align="center">SpywareInfo<a href="http://www.bleepingcomputer.com/forums/forum22.html" target="_blank">
    </a>Spybot S&amp;D<a href="http://www.bleepingcomputer.com/forums/forum22.html" target="_blank">


    </a>Aumha<a href="http://www.bleepingcomputer.com/forums/forum22.html" target="_blank">



    </a>SpywareBeware<a href="http://www.bleepingcomputer.com/forums/forum22.html" target="_blank">


    </a>Bleeping Computer<a href="http://www.bleepingcomputer.com/forums/forum22.html" target="_blank">



    </a>Spyware Warrior<a href="http://www.bleepingcomputer.com/forums/forum22.html" target="_blank">
    </a>CastleCops<a href="http://www.bleepingcomputer.com/forums/forum22.html" target="_blank">


    </a>Tech Support Guy<a href="http://www.bleepingcomputer.com/forums/forum22.html" target="_blank">


    </a>Cexx.org<p align="center">TomCoyote<a href="http://www.bleepingcomputer.com/forums/forum22.html" target="_blank">
    </a><div align="center"><hr><div align="center">Follow the instructions for posting a HijackThis! log<div align="center">Most of the above forums will request that you post a HijackThis! log. HijackThis! (HJT) is a free program that will scan key system settings on your PC and generate a plain text log that you can copy and paste into a post. The volunteers at the above forums will examine that HJT log and recommend a course of action to fix your PC. HijackThis! can be downloaded from HERE<a href="http://www.bleepingcomputer.com/forums/forum22.html" target="_blank">.
    </a><p align="center">Each forum has its own set of instructions and procedures for requesting help and posting a HJT log, so abide by the requirements of the forum you're visiting. Also, do not attempt to use HJT on your own to fix problems. Let one of the expert volunteers examine your HJT log and advise you on what to fix.<div align="center"><hr><div align="center">The FIRST thing to do is DISABLE System Restore.
    If enabled, this allows malware to hide in the computer and re-install itself. To disable it, RIGHT-click on &quot;My Computer.&quot; Select &quot;Properties&quot; then under the 'System Restore' tab, check 'Turn off system restore' IF not already checked.<hr><div align="center">[ If you're PC is squeaky clean, re-enable system restore because it IS good to have but we needed to shut it off to wipe out the malware.
    Just RIGHT-click on &quot;My Computer.&quot; Select &quot;Properties&quot; then under the 'System Restore' tab, UN-check &quot;Turn off system restore.&quot; ]<hr>
    The next most helpful things that would help you are to use ONLINE scanners from websites to remove any malware on your PC.<div align="center">
    <div align="center">FYI: ALL these scans require you to agree to a EULA and install an activex control which is needed to perform the scan, so agree to them all.)<div align="center">
    <div align="center">http://www.kaspersky.com/virusscanner<div align="center">
    http://www.emsisoft.com/en/software/ax/ (A-squared scanner)<div align="center">
    <div align="center">http://www.ewido.net/en/onlinescan/ (ewido)<div align="center">
    <div align="center">http://www.ca.com/us/securityadvisor/pes... (Spyware scan)<div align="center">
    <div align="center">http://www.ca.com/us/securityadvisor/vir... (Virus scan)<div align="center">
    <div align="center">http://www.pandasecurity.com/homeusers/s... (Panda Antivirus)<div align="center">
    <div align="center">http://www.housecall.trendmicro.com/ (TrendMicro)<div align="center">
    <div align="center">http://www.eset.com/onlinescan/ (Nod32)<div align="center">
    <div align="center">http://support.f-secure.com/enu/home/ols... (F-secure)<div align="center"><hr>You want to try this service where they will scan
    with more than a dozen
    different anti-virus/malware scanners on your file. See/ click here &gt;
    http://www.virustotal.com/sobre.html

    - VirusTotal<hr><div align="center">See/ click here &gt; http://forums.zonelabs.org/zonelabs/...d=48378#M48378<div align="center">You may want to consider getting something like Webroot SpySweeper - it will cost and offers better protection than most of the &quot;free&quot; anti-spyware that has been discussed. It is important to get &quot;only the plain anti-spyware version - not the one integrated with anti-virus, nor get the free firewall - of course.&quot;<div align="center"><hr>Please explain &quot;Norton crashes somehow during a scan&quot; Do you have ZA Suite and Norton Suite or NAV?? together on the same pc???<div align="center">

    1- have you properly un-installed any previous firewall and/or anti-virus?? = this needs to be done - http://forums.zonelabs.org/zonelabs/...message.id=154
    . Most new pc/laptops come with pre-installed security software, which should be properly un-installed prior to installing any ZoneAlarm firewall product. [ SuperTip: if you have used any free trial/ pre-installed
    security software &gt; please be sure to cancel your account -
    see/ click here &gt; http://www.pcworld.com/article/id,14...l?tk=nl_coxcol
    ]<hr>Just One, Not Two -- Never use two software firewalls at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows XP add/remove software tool in the control panel.<hr>Just One, Not Two -- Never use two anti-virus products at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows XP add/remove software tool in the control panel.<hr>http://forums.zonelabs.org/zonelabs/...ssage.id=73645<hr>:0NaiveMelody NYC 3-23-08 - Different Drum - Linda Ronstadt

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