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Thread: Can't open Zone Alarm Security Suite

  1. #1
    shukran Guest

    Default Can't open Zone Alarm Security Suite

    I've been using the free firewall for a few years and never really had a problem.
    I now notice that my ZA icon is not sitting at the bottom of my screen anymore and when I attempt to open the programme from Start>All Programmes etc, it won't open.
    I've just downloaded an upgrade and that seemed to affect it.
    I've unsuccessfully attempting to download the upgrade again a couple of times, but still no joy.
    Will I have to uninstall the whole thing and start again?

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Can't open Zone Alarm Security Suite

    Hi!you could first start to try to reset your ZA settings.See here:http://www2.nohold.net/noHoldCust542...rruptlogs.htmlIf the above fails, remove ZA:http://www2.nohold.net/noHoldCust542...n_install.htmland reinstall:http://www2.nohold.net/noHoldCust542...structZAP.htmlCheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    shukran Guest

    Default Re: Can't open Zone Alarm Security Suite

    Thank you for all your help fax - I had to uninstall and reinstall in the end as per your links because I couldn't open ZA to reset the settings.
    Nice to see my little Z icon sitting at the bottom once again.
    All seems to be working fine now - very grateful!

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Can't open Zone Alarm Security Suite

    You're welcome!Glad to hear you managed to fix the issue.Thank you for reporting back about the results.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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