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Thread: Option to "Uninstall" programs lost from Programs&Features after installing ZA 7.1.248

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  1. #1
    riceorony Guest

    Default Option to "Uninstall" programs lost from Programs&Features after installing ZA 7.1.248

    Hello again everyone!

    I have discovered something most peculiar.

    Heres the time line of events:
    1.) I reformatted my computer back to factory conditions (Lenovo Thinkpad T61) on 03/25/08
    *All I did during this day was install the OS, install microsoft office 2007, install all microsoft updates, install AIM and Windows Messenger Live
    2.) On 03/26/08, I installed Counterspy v2 (purchased) and ZA ISS version 7.1.248 on my computer
    3.) A few days ago I go to "Programs & Features" and the option to remove or "uninstall" a multitude of programs is not available, the only ones that I can uninstall are ZA ISS version 7.1.248 and other programs installed later (meaning 03/26/2008 to present).
    4.) I went to the registry and checked the Uninstall folder, and the only files there are for programs I installed after ZA ISS version 7.1.248, and the values for Adobe Acrobat are changed from (0) to (1).

    I do not believe this could be due to any infection since the computer was only formatted less than 2 weeks prior, and to verify I've done scans with ZA ISS, counterspy v2, superantispyware, avg antispyware, **bleep** online, and pandasecurity online.

    I've also checked my current HiJack This! log and compared it to the day after formatting (all looks the same)

    Did ZA 7.1.248 some how remove all the registry items on accident?

    Or, as I've been reading ~25 other forums, is this just bad luck because some program I uninstalled removed all the other registry items for the other programs?

    The only programs I've uninstalled PRIOR to 03/26/2008 were:
    1.) Driver for my CD/DVD drive because I had to get a new one (reader was out)
    2.) Mozilla Firefox because for some reason I always have to install the program 2 times. After the 1st install and reboot, I get this "Chrome Registration Error" for the last 4 years. So I uninstall it, and reinstall. Everything works afterwards.

    Operating System:Windows Vista Home Premium
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Dec 2002
    Location
    Mikado Michigan
    Posts
    2,596

    Default Re: Option to "Uninstall" programs lost from Programs after installing ZA 7.1.248

    I have a Dell Insperon 1520 with Vista Home Premium. When I read your post I went and checked it out on my system. And at first blush I had lost the uninstall option as well, but after about 20 seconds it came back, and I went and rechecked other programs that I had checked previously, and the uninstall option. Could this be happening with you as well?
    My homes are SpywareHammer.com and DonHoover.net and BleepingComputer.com


    Consumer Security - 2011 & 2012

    Tilting at windmills hurts you more than the windmills.
    -From the Notebooks of Lazarus Long
    Senior of the Howard Families

  3. #3
    riceorony Guest

    Default Re: Option to "Uninstall" programs lost from Programs after installing ZA 7.1.248

    Hello Hoov!

    No, my case is not similar to yours.

    When I go to the registry (Start>Run>regedit) and locate the folder containing the uninstall information for all the programs (e.g. User Local Machine > Current Version > Microsoft > Windows > Uninstall) the folder is empty except for programs installed after 03/26/2008 (e.g. Zone Alarm, Super antispyware, Adobe Flash player, AVG antispyware, etc.)

    Anything installed from the format date (03/25/2008) to 03/26/2008 has the option to Uninstall missing (e.g. Microsoft Office 2007, AIM, MSN Live, Counterspy v2, etc.), also, not all the programs installed between these dates are listed (like the AIM program is not listed with the rest, and it looks pretty funky

    For example, if u could see it, programs that I've never seen listed before in the 6 yrs i've used laptops are shown (like preinstalled mCore, mDriver for IBM), the office 2007 items are all broken down into 20 files some listing multiple languages...)

    Registry meltdown?

  4. #4
    riceorony Guest

    Default Re: Option to "Uninstall" programs lost from Programs after installing ZA 7.1.248

    Here's a snapshot



    Message Edited by riceorony on 04-06-2008 04:45 PM

  5. #5
    Join Date
    Dec 2002
    Location
    Mikado Michigan
    Posts
    2,596

    Default Re: Option to "Uninstall" programs lost from Programs after installing ZA 7.1.248

    Smack me with a big enough crowbar hard enough, and I get the full picture.

    Something you can try, is to uninstall ZA, and then do a system restore to prior to installing ZA, and possibly the other programs as well. See if the information returns, and then reinstall a program at a time and see where the problem lies. If you go this route, I would reboot after each install and then check out the information. (assuming it came back after the system restore).

    I will contact some windows Guru's I know and see if anyone has heard of this.
    My homes are SpywareHammer.com and DonHoover.net and BleepingComputer.com


    Consumer Security - 2011 & 2012

    Tilting at windmills hurts you more than the windmills.
    -From the Notebooks of Lazarus Long
    Senior of the Howard Families

  6. #6
    riceorony Guest

    Default Re: Option to "Uninstall" programs lost from Programs after installing ZA 7.1.248

    Hey Hoov,

    I do have 1 restore point prior to the ZA install, but for some reason windows is unable to fully load it.

    Do I have a windows registry error?

    This is the first time this has happened to my computer, ever!

    Would I need to reformat the computer again and reinstall everything? (I've already done this 3 times last month, 1 because my professor didn't know they had a USB worm which when transfered crippled my computer, 2nd time because windows vista Service pack 1 wouldn't completely install on my computer and corrupted windows to not load, 3rd time because of my negligence in shutting down the computer before all of the windows updates were completely installed thereby causing windows to not load)

    I am truly ignorant about computers

  7. #7
    Join Date
    Dec 2005
    Posts
    9,057

    Default Re: Option to "Uninstall" programs lost from Programs after installing ZA 7.1.248

    The scrollbar works in the add and remove?

    Oldsod.
    Best regards.
    oldsod

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