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Thread: ZoneAlarm Uninstaller has encountered a problem and needs to close.

  1. #1
    bengaltigger Guest

    Default ZoneAlarm Uninstaller has encountered a problem and needs to close.

    I'm trying to uninstall ZoneAlarm, and removed ZoneAlarm Spyware successfully, but when I run the uninstaller for ZoneAlarm it runs for a couple of seconds then crashes with "ZoneAlarm Uninstaller has encountered a problem and needs to close."The error info reported is:AppName: glb5b.tmpAppVer: 7.0./462.0ModName: glc5c.tmpModVer: 0.0.0.0Offset: 00004201
    I've tried rebooting, and also tried uninstalling from safemode with the same result.
    I'm sure it isn't uninstalling despite the error because zonealarm is still running.

    I tried searching for manual uninstall instructions but have only found information for older versions.
    If anyone knows where I can find them, I would appreciate the link!

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm (Free)

  2. #2
    hammernu Guest

    Default Re: ZoneAlarm Uninstaller has encountered a problem and needs to close.

    I'm going to give you the XP version for uninstalling the Security Suite, but the locations should be identical for ZoneAlarm Free. If you can't uninstall in Safe Mode (which you said you couldn't), simply follow the remaining steps.

    UNINSTALL
    --------------
    Append " /clean /rmlicense" (without quotes) to ZoneAlarm uninstall shortcut target
    Reboot Safe Mode (without networking)
    Uninstall ZoneAlarm from shortcut
    Reboot Safe Mode (without networking): reboot requested by ZoneAlarm
    Create file ZADelete.bat and edit with Notepad
    Copy and paste the following lines into ZADelete.bat, then save and exit:
    RMDIR /S /Q "%PROGRAMFILES%\Zone Labs"
    RMDIR /S /Q "%SYSTEMROOT%\Internet Logs"
    RMDIR /S /Q "%SYSTEMROOT%\system32\ZoneLabs"
    ECHO Y | DEL /F "%TEMP%\*"
    ECHO Y | DEL /F "%SYSTEMROOT%\Temp\*"
    ECHO Y | DEL /F "%SYSTEMROOT%\Prefetch\*"
    ECHO Y | DEL /F "%SYSTEMROOT%\system32\vsconfig.xml"
    ECHO Y | DEL /F "%SYSTEMROOT%\system32\vsdata.dll"
    ECHO Y | DEL /F "%SYSTEMROOT%\system32\vsdata95.vxd"
    ECHO Y | DEL /F "%SYSTEMROOT%\system32\vsdatant.sys"
    ECHO Y | DEL /F "%SYSTEMROOT%\system32\vsinit.dll"
    ECHO Y | DEL /F "%SYSTEMROOT%\system32\vsmonapi.dll"
    ECHO Y | DEL /F "%SYSTEMROOT%\system32\vspubapi.dll"
    ECHO Y | DEL /F "%SYSTEMROOT%\system32\vsregexp.dll"
    ECHO Y | DEL /F "%SYSTEMROOT%\system32\vsutil.dll"
    ECHO Y | DEL /F "%SYSTEMROOT%\system32\vswmi.dll"
    ECHO Y | DEL /F "%SYSTEMROOT%\system32\vsxml.dll"
    ECHO Y | DEL /F "%SYSTEMROOT%\system32\zlcomm.dll"
    ECHO Y | DEL /F "%SYSTEMROOT%\system32\zlcommdb.dll"
    ECHO Y | DEL /F /AH "%SYSTEMROOT%\system32\z?lictbl.dat"
    ECHO Y | DEL /F "%SYSTEMROOT%\system32\zpeng24.dll"
    PAUSE
    Double-click ZADelete.bat
    Create file ZADelete.reg and edit with Notepad
    Copy and paste the following lines into ZADelete.reg, then save and exit:
    REGEDIT4
    [-HKEY_CLASSES_ROOT\ZAMailSafe]
    [-HKEY_CURRENT_USER\Software\Zone Labs]
    [-HKEY_LOCAL_MACHINE\Software\Zone Labs]
    [-HKEY_USERS\.DEFAULT\Software\Zone Labs]
    [-HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon]
    [-HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant]
    [-HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\VXD\vsdata95]
    Double-click ZADelete.reg
    Empty Recycle Bin

    INSTALL (SAFE MODE BOOT)
    -----------------------------------
    Install ZoneAlarm
    Reboot Normal Mode: reboot requested by ZoneAlarm
    Anti-virus / Anti-spyware > Update Now (repeat until no further updates)
    Run virus/spyware scan: requested by ZoneAlarm (enables automatic signature updates)

  3. #3
    bengaltigger Guest

    Default Re: ZoneAlarm Uninstaller has encountered a problem and needs to close.

    I've copied your instructions and am trying them now.
    Thank you!

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