Page 1 of 2 12 LastLast
Results 1 to 10 of 11

Thread: XP SP3 Disaster

  1. #1
    ajboots Guest

    Default XP SP3 Disaster

    zlclient hangs when asking for action on new Micro$oft generic host modulessystem fritzed so bad that I can't even bring up Task Manager to kill the process(es)only solution that allowed me to get to this forum is to kill zlclient early in boot process
    yes, my system has lots of stuff runningyes, I have been running ZA for yearsyes, I know my way around Windoze software
    uninstall, reinstall and hope for the best?



    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: XP SP3 Disaster


    <BLOCKQUOTE><HR>ajboots wrote:
    zlclient hangs when asking for action on new Micro$oft generic host modulessystem fritzed so bad that I can't even bring up Task Manager to kill the process(es)only solution that allowed me to get to this forum is to kill zlclient early in boot processyes, my system has lots of stuff runningyes, I have been running ZA for yearsyes, I know my way around Windoze softwareuninstall, reinstall and hope for the best?

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>It sounds like your ZASS may have been Corrupted durring the SP3 install.. and needs to be Clean Uninstalled and Re-installed..Probably the best is to have a full manual remove of ZASS and reinstall.

    Please note that ZASS does not always play nice with many security tools. For example, ad-aware, spybotS&amp;D, spyware doctor, spysweeper. For sure it cannot be installed if you have still another antivirus software or firewall installed or active.

    To troubleshoot ZASS issue is highly recommended to remove all the above and install back (if you really need to) after your ZASS works as it should. If you have not installed any of the above ensure that NO left overs are in the system (they can conflict).

    First re-download the latest ZASS version here:
    http://download.zonelabs.com/bin/fre...ory_vista.html

    Then : Remove your current ZASS from the control panel --&gt; uninstall a program

    Then follow the steps below to ensure NO ZA left over are on your system before reinstalling
    The instruction are for XP, they are basically the same for VISTA (e.g. start --&gt; VISTA search box --&gt; and write the command)

    01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    &gt; ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -&gt; Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -&gt; Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -&gt; Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start &gt;&gt; Run &gt;&gt; and type regedit. Click on Help &gt;&gt; Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Now Reinstal Install ZA..

    Here is the Link to download a Fresh Copy of ZA 7.0.473&gt; Click Here for ZoneAlarm Internet Security Suite

    &gt; Click Here for ZoneAlarm Pro

    &gt; Click Here for ZoneAlarm Antivirus

    &gt; Click Here for ZoneAlarm Anti-Spyware

    &gt; Click Here for ZoneAlarm Free&gt; http://download.zonealarm.com/bin/fr...seHistory.html These two Microsoft Links detailes a list of Required steps, including uninstall all Anti-Virus/Anti-Spyware and other steps before trying to install SP3..<H3 id=tocHeadRef>Steps before you install Windows XP SP3</H3>&lt;SCRIPT type=text/javascript&gt;loadTOCNode(2, 'moreinformation');&lt;/SCRIPT&gt;To view some recommended steps to take before you install Windows XP SP3, click the following article number to view the article in the Microsoft Knowledge Base: <DIV class=indent>950717 (http://support.microsoft.com/kb/950717/) Steps to take before you install Windows XP Service Pack 3 <DIV class=indent>http://support.microsoft.com/kb/936929

    http://support.microsoft.com/kb/947311/
    --------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:7.0.473.000
    TrueVector version:7.0.473.000
    Driver version:7.0.473.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version:950611682
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200805.3845
    AntiSpam version:5.0.6.8903
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    ajboots Guest

    Default Re: XP SP3 Disaster

    As I feared.
    Thanx.
    Sigh.......

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: XP SP3 Disaster

    Your welcome..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5

    Default Re: XP SP3 Disaster

    That's odd. I uninstalled SP3 and reinstalled SP3 on a virtual PC - with ZASS running.
    Worked fine.

  6. #6
    ajboots Guest

    Default Re: XP SP3 Disaster

    Oh, and you might check the urls on your standard uninstall message.
    In particular, you gave me (XP) the link for the 7.1 update.

  7. #7
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: XP SP3 Disaster


    <BLOCKQUOTE><HR>ajboots wrote:
    Oh, and you might check the urls on your standard uninstall message. In particular, you gave me (XP) the link for the 7.1 update.
    <HR></BLOCKQUOTE>Thanks for your Feedback..I'm Sorry that you were not able to read further down the Post..there were 5 more linkes to every version of ZoneAlarm for XP..I had no problem Installing Win XP SP3 with ZASS 7.0.473.000 installedJust follow the Pre-Install instructions given on the Microsoft WinXP Sp3 Install page..--------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:7.0.473.000

    TrueVector version:7.0.473.000
    Driver version:7.0.473.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version:950686213
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200805.3845
    AntiSpam version:5.0.6.8903
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #8
    glynderi Guest

    Default Re: XP SP3 Disaster

    ZASS &amp; Spyware Doctor.
    Never, ever had any problems. Same with CounterSpy.
    Robin

  9. #9
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: XP SP3 Disaster


    <BLOCKQUOTE><HR>Glynderi wrote:
    ZASS &amp; Spyware Doctor.Never, ever had any problems. Same with CounterSpy. Robin
    <HR></BLOCKQUOTE>What version of ZASS and What Version of CounterSpy?-------------------------------------------------------------------------------------It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..
    If you would Describe your Computer Setup/OS and Version of Zone Alarm that you are having a problem with
    and what difficulty you are having, and what Previous Version of ZA and Norton, McAfee or other Security programs that you have installed,
    there are several very knowledgeable Volunteer Participants willing to help you try solving your problem with Zone Alarm..Please provide as much detail and error messages etc. that you see on your ComputerMonitor. If you have a question or a problem Please start your own thread. And start only 1 thread for each problem.</COLOR>

    <P class=headblack2><A id=7.0.470.000 name=7.0.470.000 target=_blank></A>ZoneAlarm Internet Security Suite version 7.0.470.000<UL class=body><LI>Usability improvements: <UL class=body><LI>Fixed the issue where in some cases the client would lose settings, causing user to respond to alerts that otherwise would not appear <LI>Prevent unnecessary error dialog to be displayed for non-Admin users <LI>Client can now be started in safe mode (with networking only) for antivirus scan and removal </LI>[/list]<LI>Compatibility improvements: <UL class=body><LI>Enable content filtering and privacy when ForceField is active <LI>Fixed the Spy Doctor Gate to only gate for 5.0 and earlier &lt;== Not for 5.5<LI>Free ZoneAlarm firewall and ZoneAlarm Pro can now co-exist with Kaspersky AV </LI>[/list]<LI>Various other stability and performance improvements </LI>[/list]

    --------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:7.0.473.000

    TrueVector version:7.0.473.000
    Driver version:7.0.473.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version:951017254
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200805.3885
    AntiSpam version:5.0.6.8903
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  10. #10
    markand Guest

    Default Re: XP SP3 Disaster

    I have just installed a fresh PC with XP SP3.
    Everything was running fine until I installed
    ZA Security Suite.
    PC started hanging. I cant even run Add Remove programs !!

    If I Shutdown ZA,
    it all starts working fine again
    Any thoughts please
    ??

Page 1 of 2 12 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •