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Thread: ZoneAlarm blocks all programs, locks up computer upon start up

  1. #1
    boostergold Guest

    Default ZoneAlarm blocks all programs, locks up computer upon start up

    I am using the free trial, as soon as I restarted my computer to complete the installation the computer screen locks up upon loading ZoneAlarm . Would there be any reason why it would do this? And what would the best way to solve this problem?

    Operating System:Windows XP Home Edition
    Software Version:
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Dec 2005
    Posts
    9,056

    Default Re: ZoneAlarm blocks all programs, locks up computer upon start up

    Perhaps the ZA has gone into lockup mode - lockup mode will happen if the ZA detected too many incoming connections or unwanted connections and then determined it was some form of an attack.

    To resolve this, just reset the ZA's database and start fresh.
    Instructions to reset the ZA's database:[*]Boot your computer into the Safe Mode[*]Navigate to the c:\windows\internet logs folder[*]Delete the backup.rdb, iamdb.rdb, *.ldb and the tvDebug files in the folder[*]Clean the Recycle Bin[*]Reboot into the normal mode[*]ZA will be just like new with no previous settings or data

    Oldsod.
    Best regards.
    oldsod

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