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Thread: Internet Pages Suddenly Won't Load

  1. #1
    buddybuddy Guest

    Default Internet Pages Suddenly Won't Load

    I have been using Zone Alarm free for some time and have had no problems. All of a sudden my Firefox browser won't load pages, nor will Internet Explorer, nor will my IM software work. When I switch off Zone Alarm everything works well. My ISP suggests to uninstall then reinstall ZA. I did that but it made no difference. With the new installation there is a very short list of programmes and the ones I need, particularly Firefox, have the necessary permissions to work. Why does my ZA no longer work? I can think of no changes to my set-up which may have caused this.

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm (Free)

  2. #2
    buddybuddy Guest

    Default Re: Internet Pages Suddenly Won't Load

    Having read another post, I see that the issue is with Microsoft security update KB951748 which I installed yesterday. I have removed that update and all is now as it was before. That's a thumbs up for Zone Alarm and a thumbs down for Microsoft. How will I know when the issue has been fixed and I can install that update once more?

  3. #3
    txgiaz Guest

    Default Re: Internet Pages Suddenly Won't Load

    I have the same problem, just talked to my internet provider and they said that it has to do with the latest windows xp update and ZA. I uninstalled the update and it works again. Update KB951748. I sent a message to ZA, but haven't heard anything back yet.

  4. #4
    cdtplug Guest

    Default Re: Internet Pages Suddenly Won't Load

    i can't actually uninstall the microsoft update. doesn't give me the option. will try in safe mode

  5. #5
    buddybuddy Guest

    Default Re: Internet Pages Suddenly Won't Load

    Remove it via Set Program Access and Defaults, ensuring you have the box "Show All Updates" checked.

  6. #6
    energo Guest

    Default Re: Internet Pages Suddenly Won't Load

    Right after I updated my Microsoft software, Zone Alarm kept blocking me from going on any website. So I did a system restore to yesterday(July8)

  7. #7
    dieriding Guest

    Default What absolute garbage.

    I'm hoping enough people will be affected by this to warrant a pretty speedy update from zonealarm.

    Any official word of any kind from them that anyone has noticed?

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