I have had a remote desktop on my PC for 18 months and NO SUPPORT has been able to tell me how it is there nor how to unload it.
I have cleaned my HD. D. totally and completely then reformatted the drive sooo many times I can do it in my sleep and it is always there as soon as I install ZA and before I have even connected the modem to the machine. Is it maybe in the Motherboard? Support, ALL OF THEM WORLD WIDE say no, but where then can it be.
I have a, Pardon the expression, a "Dell dimension 4600 W/2.8 GigHrz power, XP Pro w/a Gig of ram". The ISP is SBC DSL and the machine acts like it has 128 mb. ram and is on dial-up.
Also I am prevented from down loading anything including new updates from ZA.. My machine is fully compromised. I have tried to turn off the remote services but to no avail. I am going crazy, yesterday I had a fight with a GeekSquad guy cause he told my machine was clean from infections and I told him he was scanning a remote computer and the name on the computer has changed from AJ-XXXXXXXXXX to N-XXXXXXXXXX, so guess what people this is not my maachine anymore.
Can anyone help meeeeee PLEASEEEEEEEEEEEEEEEEEEEEE!!!!????
Operating System:Windows XP Pro
Product Name:ZoneAlarm Internet Security Suite