I am running windows XP, Zone Alarm Security Suite 7.0.483.000 with Force Field and Genie Backup Manager Home

Unfortunately when running a backup Genie appears to get as far as the verification creating a file *.COO and then hangs up.
However Genie will create and verify a backup if I disable Zone Alarm before I start the backup.
I have replicated this problem/solution on a number of occasions.
I would like to find a solution
that does not involve isolating the PC from the network and disabling the security prior to running backups.

Operating System:Windows XP Pro x64
Product Name:ZoneAlarm Internet Security Suite