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Thread: Please help

  1. #1
    number Guest

    Default Please help

    I have windows xp home edition with service pack 3.
    While scanning for spyware my Zone Alarm Security Suite and my PC freezes when it reaches.C:\System Volume Information\MountPointManagerRemoteDatabase.

    Uninstalled
    ZAS and re-installed but still the same. Has anyone else had this problem? and can anyone please help.



    Operating System:
    Windows XP Home Edition
    Software Version:

    Product Name:
    ZoneAlarm Internet Security Suite


    Message Edited by Number on 07-17-2008 01:02 PM

    Message Edited by Number on 07-17-2008 01:03 PM

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,846

    Default Re: Please help


    <BLOCKQUOTE><HR>Number wrote:
    I have windows xp home edition with service pack 3. While scanning for spyware my Zone Alarm Security Suite and my PC freezes when it reaches.C:\System Volume Information\MountPointManagerRemoteDatabase. Uninstalled ZAS and re-installed but still the same. Has anyone else had this problem? and can anyone please help.

    Operating System:Windows XP Home Edition
    Software Version:
    Product Name:ZoneAlarm Internet Security Suite


    Message Edited by Number on 07-17-2008 01:02 PM

    Message Edited by Number on 07-17-2008 01:03 PM
    <HR></BLOCKQUOTE> to the Zone Alarm User Forum..It sounds like your ZA Database may be corrupted

    ZA has incorparated a new way to Reset DataBase files so users don't need to go into Safe mode.


    To repair this problem, please follow the steps below. Please note that
    this will remove your program permission settings (so you may want to make
    note of them), but re-establishing them is a simple process.

    1.) Hold down the Ctrl and Shift keys together then

    2.) Right click on the ZA icon near your clock in the system tray lower right corner
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot


    --------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:7.0.483.000
    TrueVector version:7.0.483.000
    Driver version:7.0.483.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version:955278856
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200807.4245
    AntiSpam version:5.0.6.8903

    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    number Guest

    Default Re: Please help

    Thankyou very much for your help.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,846

    Default Re: Please help

    Your Welcome..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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