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Thread: ZoneAlarm terribly slows the the computer

  1. #1
    noteworthy Guest

    Default ZoneAlarm terribly slows the the computer

    I am at my wits' end.
    My
    computer is getting progessively slower and slower with each ZA update. Without ZA, it's lightning fast!
    Would appreciate it if
    others who have had similar problems have managed to configure ZA optimally?
    ZoneAlarm Secuity Suite version 7.0.483.000TrueVector security engine version 7.0.483.000Driver version 7.0.483.000Anti-virus engine version 3, DAT file version 957394807Anti-spyware engine version 5.0.189.0, DAT file version 01.200808.4385AntiSpam version 5.0.6.8903
    Syst me d'exploitation
    Microsoft Windows XP dition familiale
    Version
    5.1.2600 Service Pack 2 Nu 2600
    diteur
    Microsoft Corporation
    HP Pavilion 061
    Mod le
    ED797AA-ABF w5187.fr
    Type
    PC base X86
    Processeur
    x86 Family 15 Model 4 Stepping 4 GenuineIntel ~2800 Mhz
    Processeur
    x86 Family 15 Model 4 Stepping 4 GenuineIntel ~2800 Mhz
    Version du BIOS/Date
    Phoenix Technologies, LTD
    3.17, 20/04/2006
    Version SMBIOS
    2.4
    R pertoire Windows
    C:\WINDOWS
    R pertoire syst me
    C:\WINDOWS\system32
    P riph rique de d marrage
    \Device\HarddiskVolume2
    Option r gionale
    France
    Couche d'abstraction mat rielle
    Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
    M moire physique totale
    1
    024,00 Mo
    M moire physique disponible
    475,96 Mo
    M moire virtuelle totale
    2,00 Go
    M moire virtuelle disponible
    1,96 Go
    Espace pour le fichier d' change
    2,40 Go
    Fichier d' change
    C:\pagefile.sys


    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: ZoneAlarm terribly slows the the computer

    Hi!Well, slowdown has been an issue since version 6.5. It depends on many factor and ZALabs always have reported that cannot replicate it consistently in test machines...I have seen many different explanations, from NERO applications to Nvidia control center, nvdia nTunes, Spysweeper shields, Spyware doctor,AMD machines, not updated drivers, Catalyst Control Center, microsoft desktop search, low memory, and so on...1. Disable unnecessary services running at startup;2. Using msconfig to isolate the application/services creating problems to ZA;3. Check system logs and see if there is any error or services delaying the boot or hanging;4. Reset ZA setting or clean manual remove ZA.On point 1, see here:http://www.blackviper.com/WinXP/servicecfg.htmOn point 2 try the following:1.) Click Start -> Run
    2.) Type MSConfig in the run box and click OK
    3.) Once in MSConfig, click the Startup Tab
    4.) Remove the checks from everything except ZLClient
    5.) Click the Services Tab
    6.) Place a check in "Hide All Microsoft Services"
    7.) Now remove checks from everything other than TrueVector Internet
    Monitor, and click OK.
    8.) Restart your computerHow does it work?
    NOTE: You can place your computer back into a normal startup process by
    going back into msconfig and choosing the Normal Startup option on the
    General tab.
    On point3 do the following:Go to start --> Run --> type eventvwr --> double click on "system" and review the log.Any services taking a long time to start? (see timing between one and another service)Point 4: Reset of settings and/or clean removal of ZAIf you still have problem after all the troubleshooting above then you may want to try, a) a database reset and/or a b) a clean manual removala) Reset the settings1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after rebootb) Clean manual removal and reinstall latest versionRemove ZA from Windows add/remove programs then: 01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -> Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start >> Run >> and type regedit. Click on Help >> Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    Hope this helpsCheers,Fax

    Message Edited by fax on 08-17-2008 10:38 AM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    noteworthy Guest

    Default Re: ZoneAlarm terribly slows the the computer

    Many thanks Guru for your very comprehensive reply.I will follow your steps and revert when I get home later today.Best regards

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: ZoneAlarm terribly slows the the computer

    You're welcome!Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    noteworthy Guest

    Default Re: ZoneAlarm terribly slows the the computer

    Hi Guru,Steps 1-3 took me some time (I have Windows in French). However no appreciable difference.Guess I'll have to do a clean install over the weekend.Many thanks once again

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: ZoneAlarm terribly slows the the computer

    You're welcome!

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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