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Thread: ZoneAlarm appears to be blocking Windows Update in Vista

  1. #1
    jimdigris Guest

    Default ZoneAlarm appears to be blocking Windows Update in Vista

    When I double click on Windows Update, the screen comes up blank and the cursor "spins" but does nothing.
    It cannot be closed or even minimized without using the task manager.
    When I brought the computer to the Geek Squad, it worked fine in the store.
    Back home, the problem returned.
    When I shut off ZoneAlarm, and brought up the Windows Firewall, it worked again.
    But it's not working now.
    Could this be a ZoneAlarm issue?

    Operating System:Windows Vista Home Premium
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm Pro

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Default Re: ZoneAlarm appears to be blocking Windows Update in Vista

    Try Giving IE7 Trusted and InterNet Access in Program Control..Please read the Following Forum Link..http://forum.zonelabs.org/zonelabs/b...message.id=145---------------------------------------
    My Vista Configuration:


    ----------------------------------------------------------------
    ZoneAlarm Security Suite version:8.0.020.000 32-Bit (BETA)
    TrueVector version:8.0.020.000
    Driver version:8.0.020.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:957638772
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200808.4445
    AntiSpam version:5.0.61.9957
    -----------------------------------------------------------------
    Second Computer Vista Home Premium SP1 (32-Bit)
    ZoneAlarm Pro version:7.1.254.000

    TrueVector version:7.1.254.000
    Driver version:7.1.254.000
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200808.4445 <== New Update
    A Vast 4.8 Anti-Virus Home Edition

    Message Edited by GeorgeV on 08-26-2008 08:30 AM
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    jimdigris Guest

    Default Re: ZoneAlarm appears to be blocking Windows Update in Vista

    It didn't help. I tried modifying the Trusted settings some time ago.
    What is E17?
    I tried ZoneAlarm Instant Support, and it recommended refreshing TrueVector Service, but it didn't give instructions for Vista.
    While thinking about it, after the problem started, I was able to use Windows Update after I brought it to Geek Squad and plugged it in at the store and after I unplugged the modem.
    Both times, it recognized a new network.
    Might this be a clue?

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
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    Default Re: ZoneAlarm appears to be blocking Windows Update in Vista


    <BLOCKQUOTE><HR>jimdigris wrote:
    It didn't help. I tried modifying the Trusted settings some time ago. What is E17? I tried ZoneAlarm Instant Support, and it recommended refreshing TrueVector Service, but it didn't give instructions for Vista. While thinking about it, after the problem started, I was able to use Windows Update after I brought it to Geek Squad and plugged it in at the store and after I unplugged the modem. Both times, it recognized a new network. Might this be a clue?
    <HR></BLOCKQUOTE>That is very Possible that when Geek Squard Plugged your Computer into their Network, your Network and IP/DNS were changes..-------------------------Try this:Rather than to ask a bunch of questions as to your settings, here is an outline that might help.

    On the gateway machine, do the following.
    Click start -&gt; run, type cmd and click ok.
    Type ipconfig /all and press enter.
    Find the connection you are using, and make note of all the DNS servers.
    Type exit and press enter.

    Double-click the ZA icon down by the clock.
    Click firewall -&gt; main, and click the advanced button.
    Put the check in "this computer is an ICS/NAT gateway" , and click ok.
    Click firewall -&gt; zones.

    Add each DNS server to the trusted zone. To do this, do the following.
    Click the add button, and then click IP address.
    Click trusted, put in the IP address, enter a description, and click ok.
    When finished adding all addresses, click the apply button.

    Next, click program control -&gt; programs. Locate Generic Host Processing.
    Under the server column, for trusted, change that to a check.
    Don't change server internet to a check, just server trusted.

    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    jimdigris Guest

    Default Re: ZoneAlarm appears to be blocking Windows Update in Vista

    Vista doesn't have &quot;run&quot; in the start menu.
    How do I get it?

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,288

    Default Re: ZoneAlarm appears to be blocking Windows Update in Vista

    Hi!
    type the command in the search box directly (under start).
    Easier

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
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    Default Re: ZoneAlarm appears to be blocking Windows Update in Vista


    <BLOCKQUOTE><HR>jimdigris wrote:
    Vista doesn't have "run" in the start menu. How do I get it?
    <HR></BLOCKQUOTE>You did not indicate what Brand computer you have, But Vista Does have the Run command Option.., you just have to look in the Right place,I have Three Computers, two with Vista Ultimate 32-Bit on High Performance HP Pavilion computers, and Vista Home Premium 32-Bit on mt Compaq Presaio Computer..1.) The two HP Vista Computers disply the Run command just above the Start Command, when you click the Start button..2.) my Compaq Vista did not display the Run option on the Start Menu, until I changed Start Menu Display back to the "CLASIC View", the the Run Option displayed on the start Menu..---------------------------------------
    My Vista Configuration:


    ----------------------------------------------------------------
    ZoneAlarm Security Suite version:8.0.020.000 32-Bit (BETA)
    TrueVector version:8.0.020.000
    Driver version:8.0.020.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:958096885
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200808.4485
    AntiSpam version:5.0.61.9957
    -----------------------------------------------------------------
    Second Computer Vista Home Premium SP1 (32-Bit)
    ZoneAlarm Pro version:8.0.015.000

    TrueVector version:8.0.015.000
    Driver version:8.0.015.000
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200808.4485 &lt;== New Update
    A Vast 4.8 Anti-Virus Home Edition
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #8
    jimdigris Guest

    Default Re: ZoneAlarm appears to be blocking Windows Update in Vista

    I had no luck.I'd just like to clarify that Windows Update only worked after it was plugged into a new network.

  9. #9
    jimdigris Guest

    Default Re: ZoneAlarm appears to be blocking Windows Update in Vista

    A little update:The fix was tried.
    When I restarted the computer, it didn't work.
    After shutting it down and coming back an hour later, Windows Update works.
    It's faked me out before, so we'll call the problem remedied for now.
    I'll let you know when it acts up again.

  10. #10
    Join Date
    Jun 2004
    Posts
    320

    Default Re: ZoneAlarm appears to be blocking Windows Update in Vista

    Don't if it is relevant, but I had the same problem in XP SP3, ZA pro 8.0.015: turned off ZA cookie
    control and Windows update site worked normally.

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