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Thread: ZoneAlarm Security Suite 8.0.015.000 Issue

  1. #1
    sky_lynx Guest

    Default ZoneAlarm Security Suite 8.0.015.000 Issue



    My ZoneAlarm Security Suite has been working fine on my
    Windows XP Pro SP3 computer
    until the recent update, 8.0.015.000, which slowed my computer down considerably and caused it to crash when entering Safe Mode (blue screen, never happened before until this update). Now, it takes about 15 minutes to get to the login screen, and after loging in, everything is unstable and slow. After uninstallation of the latest update, my computer runs fast and fine again. Is there something wrong with the new update?

    Thank you for your time!

    Operating System:
    Windows XP Pro
    Software Version:
    8.0
    Product Name:
    ZoneAlarm Internet Security Suite


    Message Edited by Sky_Lynx on 09-01-2008 03:29 PM

  2. #2
    tasman Guest

    Default Re: ZoneAlarm Security Suite 8.0.015.000 Issue

    Version
    8.0.015.000
    is a beta and not for public release, you can contact the beta support team and let the know of the problem that you are haveing.Tasman

    http://www.zonealarm.com/betafeedback

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: ZoneAlarm Security Suite 8.0.015.000 Issue

    to the Zone Alarm User Forum..It sounds like your ZA Database may be corrupted

    ZA has incorparated a new way to Reset DataBase files so users don't need to go into Safe mode.


    To repair this problem, please follow the steps below. Please note that
    this will remove your program permission settings (so you may want to make
    note of them), but re-establishing them is a simple process.

    1.) Hold down the Ctrl and Shift keys together then

    2.) Right click on the ZA icon near your clock in the system tray lower right corner
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: ZoneAlarm Security Suite 8.0.015.000 Issue


    <BLOCKQUOTE><HR>tasman wrote:
    Version 8.0.015.000 is a beta and not for public release, you can contact the beta support team and let the know of the problem that you are haveing.Tasman

    http://www.zonealarm.com/betafeedback
    <HR></BLOCKQUOTE>ZASS Version 8.0.020.000 is the BETA Version..
    SURPRISE!!! Take a look at The Realease History Page..http://download.zonealarm.com/bin/fr...seHistory.html<P class=headredbig>ZoneAlarm
    Internet Security Suite Release History


    The latest WinXP ZoneAlarm Internet Security Suite release is 8.0.015.000. For release histories that apply specifically to products used on the Windows Vista platform, go here.

    Note: these notes also apply to ZoneAlarm Pro, ZoneAlarm AntiVirus and ZoneAlarm (free firewall) when applicable. For example, improvements to anti-spyware do not apply to our AntiVirus product, but do apply to Suite and Pro that both include anti-spyware features.<P class=headblack2>Release History:<UL><LI><B class=headblack2>8.0 Branch[/B]

    8.0.015.000 was released to the public on August 25, 2008. For changes in this version, click here. To download this version, click here.</LI>[/list]<P class=headblack2><A id=8.0.015.000 name=8.0.015.000 target=_blank></A>ZoneAlarm Internet Security Suite version 8.0.015.000<UL class=body><LI>Security improvements: <UL class=body><LI>Many Firewall/OSFirewall improvements stop more attacks, pass leak tests <LI>Enhanced self-protection. More hardening and other self-protection added to withstand an onslaught of attacks ("stability under fire") <LI>Early boot protection - new icon with a special tooltip now appears sooner during start-up (though security is active even before the icon shows). <LI>Enhanced: Root-kit protection within OSFirewall blocks more threats <LI>New daily credit monitoring - monitors your credit reports daily with email alerts and reports; notifies you if there have been changes because these are often an indication of identity theft. <LI>Newly updated Identity Protection Center makes it easier for you to protect your identity in the physical world too. <LI>Various antivirus and anti-spyware improvements. </LI>[/list]<LI>Performance improvements: <UL class=body><LI>Anti-virus: Scan modes added so you only scan what you need, increasing scan speed by 50% while still providing superior protection <LI>Improved reboot time, login time, session start, UI loading, various other performance improvements throughout the product. </LI>[/list]<LI>Ease-of-use improvements: <UL class=body><LI>New User Interface <LI>One-click Fix-it button lets you fix issues instantly <LI>Improvements in Smart Defense: Millions of applications have security access automatically pre-set so the user doesn t have to set them </LI>[/list]</LI>[/list]
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    sky_lynx Guest

    Default Re: ZoneAlarm Security Suite 8.0.015.000 Issue

    After the uninstallation, the internet has been really slow. I'm not sure if the setup messed up my internet settings or if my internet connection is laggy at this moment. Going to a speed test website, it shows my regular speed, but the pages are loading at a slower-than-usual speed, like 5 minutes instead of 5 seconds or so. Is this an after effect of a corrupt
    uninstalling procedure?
    Also, I will yet try your solution on a
    the new update (currently have the older 7.0.483 installed for safety)
    once I backup my computer to prevent any data loss. Thanks for the quick response.

    Message Edited by Sky_Lynx on 08-25-2008 07:57 PM

  6. #6
    tasman Guest

    Default Re: ZoneAlarm Security Suite 8.0.015.000 Issue

    GeorgeV, thanks for setting me straight on this update, I must have been running on slow mode .LOLchecked the download page under the Pro version and it 8.0.015 is not showing up, is this just for ZASSTasman

    Message Edited by tasman on 08-26-2008 07:18 AM

  7. #7
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: ZoneAlarm Security Suite 8.0.015.000 Issue

    Hi!

    try to completely remove any traces of ZA. See below.
    This should ensure ZA core files are not anymore on your system.
    If you have done all the below steps and still you have problems then its something else than ZA.

    Hope this helps.

    Cheers,
    Fax




    01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -> Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start >> Run >> and type regedit. Click on Help >> Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #8
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: ZoneAlarm Security Suite 8.0.015.000 Issue


    <BLOCKQUOTE><HR>tasman wrote:
    GeorgeV, thanks for setting me straight on this update, I must have been running on slow mode .LOLchecked the download page under the Pro version and it 8.0.015 is not showing up, is this just for ZASSTasman

    Message Edited by tasman on 08-26-2008 07:18 AM
    <HR></BLOCKQUOTE>Your welcome..Sometimes it takes a few days for them change and Update all the ReleaseHistory Pages, and the AutoMatic Update Notice is usually turned on 30 days laterjust incase there are a flood of bug reports after the new release..---------------------------------------
    My Vista Configuration:


    ----------------------------------------------------------------
    ZoneAlarm Security Suite version:8.0.020.000 32-Bit (BETA)
    TrueVector version:8.0.020.000
    Driver version:8.0.020.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:957638772
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200808.4465
    AntiSpam version:5.0.61.9957
    -----------------------------------------------------------------
    Second Computer Vista Home Premium SP1 (32-Bit)
    ZoneAlarm Pro version:7.1.254.000
    TrueVector version:7.1.254.000
    Driver version:7.1.254.000
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200808.4465 &lt;== New Update
    A Vast 4.8 Anti-Virus Home Edition
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: ZoneAlarm Security Suite 8.0.015.000 Issue


    <BLOCKQUOTE><HR>tasman wrote:
    GeorgeV, thanks for setting me straight on this update, I must have been running on slow mode .LOLchecked the download page under the Pro version and it 8.0.015 is not showing up, is this just for ZASSTasman

    Message Edited by tasman on 08-26-2008 07:18 AM
    <HR></BLOCKQUOTE>
    Check this out..http://download.zonealarm.com/bin/fr...015_000_en.exe
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  10. #10
    tasman Guest

    Default Re: ZoneAlarm Security Suite 8.0.015.000 Issue

    Thanks GeorgeV, for the updateTasman

    Message Edited by tasman on 08-26-2008 04:07 PM

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