Page 2 of 3 FirstFirst 123 LastLast
Results 11 to 20 of 29

Thread: zone alarm ss 8.0.xxx xp sp3 - windows will not shutdown

  1. #11
    youngjm Guest

    Default Re: zone alarm ss 8.0.xxx xp sp3 - windows will not shutdown

    Not sure why the BLEEP but lets see is AVG works? or try this A V A S T.

  2. #12
    youngjm Guest

    Default Re: zone alarm ss 8.0.xxx xp sp3 - windows will not shutdown


    <blockquote><hr>youngjm wrote:

    <blockquote><hr>shocker wrote:
    Sorry, forgot to
    mention the version. Security Suite 8.0.015.
    <hr></blockquote>


    Same for me. 8.0.015. Have previously installed ZAPro 6.x, ZASS 6.x and 7.x. I upgraded from the most recent version of ZASS 7.x. At some point in my past I have run but removed **bleep**, and prior to ZAPRO, I ran trend micros internet suite. All prior to succesfully using ZASS 6.x and ZASS 7.x. I am running xp pro sp 3 on both machines and they are fully patched for the OS as well as Microsoft office 2007. I will post more details at home when I will cut and past from the info pain.

    My history should not be that uncommon.
    <hr></blockquote>


    Here is the posting of my version info:

    ZoneAlarm Security Suite version:8.0.015.000
    TrueVector version:8.0.015.000
    Driver version:8.0.015.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:958235108
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200808.4505
    AntiSpam version:5.0.61.9957

  3. #13
    prof_fate Guest

    Default Re: zone alarm ss 8.0.xxx xp sp3 - windows will not shutdown


    <blockquote><hr>youngjm wrote:
    Not sure why the BLEEP but lets see is AVG works? or try this A V A S T.
    <hr></blockquote>This is a ZoneAlarm User Forum, so the Forum software will Automiticly *BLEEP* Curs words, and Names of other Security Software not made or sold by ZoneAlarm..
    I upgraded my ZA Security Suite 7.0.483.000 on Windows XP SP3,
    Here is what worked for me..1.) make sure that you don't have any other Security software that may Conflict with ZASS
    installed other than Windows Firewall (Which should be turned OFF)
    2.) go into ZA Menu Overview/Prrferences and Un-Check &quot;Load ZoneAlarm ... on Startup&quot;3.) Reboot Computer to Remove
    ZA drivers like TrueVector from Memory..4.) Click on New ZASS 8.0.015.000 Installer and Accept the Defult Settings, and Choose the TRUSTED ZONE and not the INTERNET Zone..5.) Reboot Computer and Manually Update Anti-Virus/Anti-Spyware..
    The New ZASS 8.0.015.000 Rund Smoothly, and Faster, and has Quick Startup and Quick Shutdown for me..
    Here is a Forum Link from another successful Install by another user..
    http://forum.zonelabs.org/zonelabs/b...ssage.id=51891
    ZoneAlarm Security Suite version:8.0.015.000
    TrueVector version:8.0.015.000
    Driver version:8.0.015.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:958235108
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200808.4505
    AntiSpam version:5.0.61.9957


  4. #14
    youngjm Guest

    Default Re: zone alarm ss 8.0.xxx xp sp3 - windows will not shutdown

    Ok Still having problems Here is what I did this afternoon.

    1. run CCleaner.
    2. Set ZASS to not start at boot
    3. reboot
    4. uninstall 8.0.015 - following clean uninstall instructions from above.
    5. Reboot
    6. run ccleaner
    7. install ZASS 8.0.015 - with default settings
    8. reboot
    9 manually update virus and spyware DB's
    10. Reboot
    11. Run CCleaner - did not delete anything but noticed some interesting entries that are new. Log posted here:

    Missing Shared DLL C:\WINDOWS\system32\ZoneLabs\isafeif.dll HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Sha redDlls
    Missing Shared DLL C:\WINDOWS\system32\ZoneLabs\vetredir.dll HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Sha redDlls
    Invalid Default Icon C:\Program Files\Zone Labs\ZoneAlarm\UpdClient.exe,-279 HKCR\ZAMailSafe\DefaultIcon
    Old Start Menu key Memeo AutoSync HKCU\Software\Microsoft\Windows\CurrentVersion\Exp lorer\MenuOrder\Start Menu2\Programs\Memeo AutoSync
    Missing MUI Reference C:\DOCUME~1\JOEL~1.DHW\LOCALS~1\Temp\GLB1.tmp HKCU\Software\Microsoft\Windows\ShellNoRoam\MUICac he
    Missing MUI Reference C:\DOCUME~1\JOEL~1.DHW\LOCALS~1\Temp\082908~1\ud32 .exe HKCU\Software\Microsoft\Windows\ShellNoRoam\MUICac he

    12. Ran hijackthis

    Log follows:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 6:01:08 PM, on 8/29/2008
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16705)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\PROGRA~1\Dantz\RETROS~1\wdsvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Western Digital\WD Drive Manager\WDBtnMgrSvc.exe
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\WINDOWS\system32\rundll32.exe
    C:\Program Files\WDC\CR\SetIcon.exe
    C:\Program Files\Microsoft Xbox 360 Accessories\XboxStat.exe
    C:\Program Files\AirPort\APAgent.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
    C:\Program Files\Western Digital\WD Drive Manager\WDBtnMgrUI.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
    C:\Program Files\Palm\Hotsync.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\WD\WD Anywhere Backup\MemeoBackup.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\WINDOWS\system32\NOTEPAD.EXE
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\s wg.dll
    O3 - Toolbar: &amp;Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
    O4 - HKLM\..\Run: [SetIcon] \Program Files\WDC\CR\SetIcon.exe
    O4 - HKLM\..\Run: [XboxStat] &quot;C:\Program Files\Microsoft Xbox 360 Accessories\XboxStat.exe&quot; silentrun
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] &quot;C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe&quot;
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [QuickTime Task] &quot;C:\Program Files\QuickTime\QTTask.exe&quot; -atboottime
    O4 - HKLM\..\Run: [AirPort Base Station Agent] &quot;C:\Program Files\AirPort\APAgent.exe&quot;
    O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
    O4 - HKLM\..\Run: [iTunesHelper] &quot;C:\Program Files\iTunes\iTunesHelper.exe&quot;
    O4 - HKLM\..\Run: [SunJavaUpdateSched] &quot;C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe&quot;
    O4 - HKLM\..\Run: [WD Drive Manager] C:\Program Files\Western Digital\WD Drive Manager\WDBtnMgrUI.exe
    O4 - HKLM\..\Run: [ZoneAlarm Client] &quot;C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe&quot;
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
    O4 - Global Startup: HOTSYNCSHORTCUTNAME.lnk = C:\Program Files\Palm\Hotsync.exe
    O4 - Global Startup: WD Anywhere Backup Launcher.lnk = ?
    O8 - Extra context menu item: E&amp;xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&amp;end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/wind...?1189821593811
    O16 - DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} (System Requirements Lab) - http://www.nvidia.com/content/Driver...sysreqlab2.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/micr...?1189822133310
    O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com/products/acrobat/nos/gp.cab
    O23 - Service: Adobe Active File Monitor V4 (AdobeActiveFileMonitor4.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: GhostStartService - Symantec Corporation - C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: Retrospect WD Service (RetroWDSvc) - Dantz Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\wdsvc.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    O23 - Service: WD Drive Manager Service (WDBtnMgrSvc.exe) - WDC - C:\Program Files\Western Digital\WD Drive Manager\WDBtnMgrSvc.exe

    --
    End of file - 7905 bytes




    Finally - Here is an updated copy from the about box.....

    ZoneAlarm Security Suite version:8.0.015.000
    TrueVector version:8.0.015.000
    Driver version:8.0.015.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:958246016
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200808.4505
    AntiSpam version:5.0.61.9957


    Let's see if anything turns up before I downgrad and then perform an upgrade as referenced in the post above.

    PS. I have reviewed my registry entries and do not have any leftover entries from previous security suites.

    Thanks

  5. #15
    youngjm Guest

    Default Re: zone alarm ss 8.0.xxx xp sp3 - windows will not shutdown

    For those who upgraded vs clean install, do you have the following files in the locations specified?

    Missing Shared DLL C:\WINDOWS\system32\ZoneLabs\isafeif.dll
    Missing Shared DLL C:\WINDOWS\system32\ZoneLabs\vetredir.dll

    I am wondering if the install package is missing two files that are present from an upgrade but not from a clean install?

    Message Edited by youngjm on 08-29-2008 06:51 PM

  6. #16
    bgm Guest

    Default Re: zone alarm ss 8.0.xxx xp sp3 - windows will not shutdown

    Thanks for the info Prof, but none of that worked for me. The computer hangs on the saving your settings screen on Windows shutdown. This has been the case through all of the recent betas and now in the released version. I was running 8.015 on a clean install (also tried an update install, didnt work) on XP SP2. I don't know what the bug is, but there is one in there. Maybe now that its out of beta, we will get technical support. I posted a similar message earlier in the day, but someone saw fit to delete it... odd. I will once again report my problems to tech support, but will be reverting back to 7.483 in the mean time, because it works...

    Cheers

  7. #17
    prof_fate Guest

    Default Re: zone alarm ss 8.0.xxx xp sp3 - windows will not shutdown


    <blockquote><hr>bgm wrote:
    Thanks for the info Prof, but none of that worked for me. The computer hangs on the saving your settings screen on Windows shutdown. This has been the case through all of the recent betas and now in the released version. I was running 8.015 on a clean install (also tried an update install, didnt work) on XP SP2. I don't know what the bug is, but there is one in there. Maybe now that its out of beta, we will get technical support. I posted a similar message earlier in the day, but someone saw fit to delete it... odd. I will once again report my problems to tech support, but will be reverting back to 7.483 in the mean time, because it works...

    Cheers
    <hr></blockquote>ZASS 8.0.015.000 was an Upgrade Install for me on WinXP SP3, So for has run Smoothly for the last 48 hours,
    I agree with you, Sent another Request to Tech Support, you should receive an Auto-generated Confirmation Email with your Case Number within an hour..
    f you sent a request to Tech Support, Nobody in this Forum could have Delete it, as that is a seperate Web-link..
    ZoneAlarm Tech Support and Custmer Service do not
    Read this Forum..


    There two Seperate Web-links for those two services..
    Customer Service
    www.zonealarm.com/csform
    or Click on the Customer Service Icon at the Bottom of this Message..
    ZA Tech Support (Requires Valid ZA License Key) www.zonealarm.com/tsform
    ---------------------------------------------------------
    My XP SP3 Configuration:
    ZoneAlarm Security Suite version:8.0.015.000
    TrueVector version:8.0.015.000
    Driver version:8.0.015.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:958247834
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200808.4505
    AntiSpam version:5.0.61.9957

  8. #18
    youngjm Guest

    Default Re: zone alarm ss 8.0.xxx xp sp3 - windows will not shutdown


    <blockquote><hr>Prof_Fate wrote:

    <blockquote><hr>youngjm wrote:
    Not sure why the BLEEP but lets see is AVG works? or try this A V A S T.
    <hr></blockquote>This is a ZoneAlarm User Forum, so the Forum software will Automiticly *BLEEP* Curs words, and Names of other Security Software not made or sold by ZoneAlarm..
    I upgraded my ZA Security Suite 7.0.483.000 on Windows XP SP3,
    Here is what worked for me..1.) make sure that you don't have any other Security software that may Conflict with ZASS
    installed other than Windows Firewall (Which should be turned OFF)
    2.) go into ZA Menu Overview/Prrferences and Un-Check &quot;Load ZoneAlarm ... on Startup&quot;3.) Reboot Computer to Remove
    ZA drivers like TrueVector from Memory..4.) Click on New ZASS 8.0.015.000 Installer and Accept the Defult Settings, and Choose the TRUSTED ZONE and not the INTERNET Zone..5.) Reboot Computer and Manually Update Anti-Virus/Anti-Spyware..
    The New ZASS 8.0.015.000 Rund Smoothly, and Faster, and has Quick Startup and Quick Shutdown for me..
    Here is a Forum Link from another successful Install by another user..
    http://forum.zonelabs.org/zonelabs/b...ssage.id=51891
    ZoneAlarm Security Suite version:8.0.015.000
    TrueVector version:8.0.015.000
    Driver version:8.0.015.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:958235108
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200808.4505
    AntiSpam version:5.0.61.9957


    <hr></blockquote>


    I tried this on my second PC and it did not work. I am still looking for suggestions based on the logs I have posted?

    Thanks

  9. #19
    prof_fate Guest

    Default Re: zone alarm ss 8.0.xxx xp sp3 - windows will not shutdown

    Perhaps you should send your Logs to ZTech Support,Tech Support will not read your message posted here;
    This User Forum exist to help the Few Users who encounter a problem and need to be guided in the right direction by Other more Experienced Users..
    ZoneAlarm Tech Support and Custmer Service do not
    Read this Forum..


    There two Seperate Web-links for those two services..
    Customer Service
    www.zonealarm.com/csform
    or Click on the Customer Service Icon at the Bottom of this Message..
    ZA Tech Support (Requires Valid ZA License Key) www.zonealarm.com/tsform

  10. #20
    hammernu Guest

    Default Re: zone alarm ss 8.0.xxx xp sp3 - windows will not shutdown

    I'm also having the shutdown problem but thanks to keeping detailed notes, I have a solution (that at least works for me). I was having extremely slow shutdowns and startups for all 7.0 versions prior to 7.0.462.0 but found a solution: turn Off Spy Site Blocking, reboot, turn On Spy Site Blocking. I though I'd give it
    a try for 8.0.015.0 and sure enough, it worked! I hope it works for the rest of you too. (Go to Anti-virus/spyware &gt; Spy Site Blocking)

    I lied. 8.0.015.0 completely stalled on shutdown so I've gone back to 7.0.483.0.

    Message Edited by HammerNU on 08-30-2008 03:09 PM

Page 2 of 3 FirstFirst 123 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •