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Thread: zone alarm ss 8.0.xxx xp sp3 - windows will not shutdown

  1. #21
    huldin_the_goth Guest

    Default Re: zone alarm ss 8.0.xxx xp sp3 - windows will not shutdown

    Further to my original reply about ZASS 8.0.015.000 not closing down, I now find from tests undertaken on my computer that the problem is due to a delayed shutdown. If you leave it to close down it will finally switch off after a long delay.

  2. #22
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: zone alarm ss 8.0.xxx xp sp3 - windows will not shutdown

    <BLOCKQUOTE><HR>Huldin-the-Goth wrote:
    Further to my original reply about ZASS 8.0.015.000 not closing down, I now find from tests undertaken on my computer that the problem is due to a delayed shutdown. If you leave it to close down it will finally switch off after a long delay.
    <HR></BLOCKQUOTE>

    1.) Try the Following Forum Link Solution..http://forum.zonelabs.org/zonelabs/b...ssage.id=51905
    2.) If that does not work for you.. Here is another Option to figure out what the Delay is caused by..
    There may be other Programs Running in the Backgrown, and in order to protectyour Computer durring Shutdown ZA will not Shutdown intill all other process are shutdown first..
    a.) The first thing a Hacker, Trojan or Virus tries to do if they infect your computer or gain access to your Computer, thru an Email Attachment or pop-up on a Website or user over-riding the Security alerts by the firewall, is to shutdown, any Firewall, AV/AS.. that is why some users have problems updating ZoneAlarm or any other security program..vsmon.exe/TrueVector is the first thing that loads when your computer starts to boot up, the ZA tray Icon is just a Icon that loads later in the Boot-up process.. and TrueVector /vsmon.exe is the last thing to shut down when your computer shuts down to insure that your computer is always protected..
    3.) here is a Link from Guru Fax that explains how to find out what programs are delaying a Shutdown or Bootup..http://forum.zonelabs.org/zonelabs/b...ssage.id=51694
    Please post back with your progress report..
    ---------------------------------------
    My Vista Configuration:


    ----------------------------------------------------------------
    ZoneAlarm Security Suite version:8.0.020.000 32-Bit (BETA)
    TrueVector version:8.0.020.000
    Driver version:8.0.020.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:958362613
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200808.4505
    AntiSpam version:5.0.61.9957
    -----------------------------------------------------------------
    Second Computer Vista Home Premium SP1 (32-Bit)
    ZoneAlarm Pro version:8.0.015.000

    TrueVector version:8.0.015.000
    Driver version:8.0.015.000
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200808.4505 &lt;== New Update
    A Vast 4.8 Anti-Virus Home Edition--------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:8.0.015.000
    TrueVector version:8.0.015.000
    Driver version:8.0.015.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:958362613
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200808.4505
    AntiSpam version:5.0.61.9957
    Last edited by GeorgeV; 2 Weeks Ago at 06:25 AM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #23
    huldin_the_goth Guest

    Default Re: zone alarm ss 8.0.xxx xp sp3 - windows will not shutdown

    I have done that already but it did not work for me. Have tried to close down after closing running programs in the system tray but this did not work also. I will now attempt to see if a running background process is causing the delayed close down problem.

  4. #24
    shocker Guest

    Default Re: zone alarm ss 8.0.xxx xp sp3 - windows will not shutdown

    Unfortunately the program still has a serious flaw..at least for XP users causing a lockup on shutdown. It is irrelevant if this is a fresh install or upgrade. Resetting the program settings has NO effect. This was also the case for a FRESH install of windows XP (SP2) with NO windows updates or additional software on computer. Waiting for the fix.

  5. #25
    prof_fate Guest

    Default Re: zone alarm ss 8.0.xxx xp sp3 - windows will not shutdown

    Please Read the Following Forum Link..
    http://forum.zonelabs.org/zonelabs/b...ssage.id=51899
    ---------------------------------------------------------
    My XP SP3 Configuration:
    ZoneAlarm Security Suite version:8.0.015.000
    TrueVector version:8.0.015.000
    Driver version:8.0.015.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:958250849
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200808.4505
    AntiSpam version:5.0.61.9957

  6. #26
    youngjm Guest

    Default Re: zone alarm ss 8.0.xxx xp sp3 - windows will not shutdown

    thank you for keep postng links back to this same thread. Clean or upgrade install results in the same issue for all of us. In my opinion, the issue lies with ziss and not our setup. There may be a common thread in what our systems have but in my case, I am not using anything out of the norm.

  7. #27
    prof_fate Guest

    Default Re: zone alarm ss 8.0.xxx xp sp3 - windows will not shutdown

    I understand your frustration..But there are only a half dozen or so complaints of Slow shutdown, I have read just as many responces from users with no problem..
    I Upgraded from 7.0.473.000 to 7.0.483.000 and now 8.0.015.000 with no problems botting up or shuting down (30 seconds or less)..from shutdown to a full Reboot and Desktop display..

    Please don't Jump to the Wrong conclusion..
    There are Over 60 Million Users of ZoneAlarm world Wide.. and Very Few People ever log onto a Support Forum to say how Great the Program is,This Forum exist to help the Few Users who encounter a problem and need to be guided in the right direction..
    Please Contact ZA Tech Support Directly with the Full Details of your problem and what other programs you have installed..
    ZoneAlarm Tech Support and Custmer Service do not
    Read
    this Forum..

    There two Seperate Web-links for those two services..
    Customer Service
    www.zonealarm.com/csform
    or Click on the Customer Service Icon at the Bottom of this Message..
    ZA Tech Support (Requires Valid ZA License Key) www.zonealarm.com/tsform
    ---------------------------------------------------------
    My XP SP3 Configuration:
    ZoneAlarm Security Suite version:8.0.015.000
    TrueVector version:8.0.015.000
    Driver version:8.0.015.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:958250849
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200808.4505
    AntiSpam version:5.0.61.9957

  8. #28
    youngjm Guest

    Default Re: zone alarm ss 8.0.xxx xp sp3 - windows will not shutdown

    <blockquote><hr>Prof_Fate wrote:
    I understand your frustration..But there are only a half dozen or so complaints of Slow shutdown, I have read just as many responces from users with no problem..
    I Upgraded from 7.0.473.000 to 7.0.483.000 and now 8.0.015.000 with no problems botting up or shuting down (30 seconds or less)..from shutdown to a full Reboot and Desktop display..

    Please don't Jump to the Wrong conclusion..
    There are Over 60 Million Users of ZoneAlarm world Wide.. and Very Few People ever log onto a Support Forum to say how Great the Program is,This Forum exist to help the Few Users who encounter a problem and need to be guided in the right direction..
    Please Contact ZA Tech Support Directly with the Full Details of your problem and what other programs you have installed..
    ZoneAlarm Tech Support and Custmer Service do not
    Read this Forum..

    <hr></blockquote>


    I understand your point because I help other on other forums. My frustration it that this is reference from Checkpoint but as you have pointed out previously, they don't even read this. while I help others on other boards where the company does not actively support the discussions, they do chime when necessary and take feeback back to others.
    Last edited by GeorgeV; 2 Weeks Ago at 06:22 AM.

  9. #29
    prof_fate Guest

    Default Re: zone alarm ss 8.0.xxx xp sp3 - windows will not shutdown

    I'm Sorry your not happy with the
    Format of this User Forum
    .. (This is not your Normal CHAT forum)
    There are Over 60 Million Users of ZoneAlarm world Wide.. and Very Few People ever log onto a Support Forum to say how Great the Program is,
    This Forum exist to help the Few Users who encounter a problem and need to be guided in the right direction..

    But Venting your Frustration Here does no Good, as the People that have the Authority to change the Forum more to your Liking, do not Read this Forum..
    I have Posted the Direct Link to Tech Suopport and to Customer Service..
    If you want to make your views known to them, you must contact them directly..
    As a User here in this User Forum, None of us Users can
    Snap our fingers and make you
    wish for a different
    Format
    come true..
    Sorry but that's all you get Unless your a Paid Customer, then you have Direct Access to TS or CS..
    Customer Service
    www.zonealarm.com/csform
    or Click on the Customer Service Icon at the Bottom of this Message..
    ZA Tech Support (Requires Valid ZA License Key) www.zonealarm.com/tsform

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