The 3 situations are as follows: (1) any USB device activated (2) CD's, DVD's inserted (3) uploading photos to internet.
ZoneAlarm goes to 100% CPU and stays there whenever I use any device on my USB port. Examples are printer, digital camera uploads and USB hard drive used for system backups. The system becomes impossible to use unless I turn off the ZoneAlarm Security Suite (I'm running version 7.0.483.000 on WIndows XP SP3). No other security software is installed on my system. I've read all search results for previous !00% CPU cases and find they either don't apply or are outdated by version.
Case 2, 100% CPU for CD's or DVD's inserted, causes the same symptoms and is only "solved" by turning off the ZASS. In some cases I'm loading a blank disk for formatting, other cases involve inserting a known CD or DVD that is completely trusted.
Case 3, trying to upload photos to a website such as Snapfish for sharing with friends, causes the same symptoms, and also causes the uploads to fail because of too much time between handshaking for the internet upload protocol.
These situations are causing lots of headaches and making my computer extremely difficult to use for what should be routine uses of a home PC. It's impossible to even clean the inkjet heads on my printer or print pages from a website because of the dilemma of becoming unprotected while connected to the web.
I hope someone has a solution or can guide me to a thread that has suggestions. I should mention that my install, after a clean deinstall of my previous Symantec security suite, was completely clean. ZoneAlarm has other quirks but the above described situation is not a minor flaw.
Thanks in advance for any assistance that may help.Bob K
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm Internet Security Suite