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Thread: Zone Alarm Security Suite freeze my computer

  1. #1
    troubetz Guest

    Default Zone Alarm Security Suite freeze my computer

    I've been running zone alarm for about 6 months. Just yesterday it started freezing the computer
    whater I do, a ZOne Alarm security alert pops up, but if I try to Allow it it freezes the computer.
    A security alert even pops up when I try to change the options on zone alarm (for example I want to
    turn it off a booting so I could uninstall it cleanly, and then reinstall it).

    WHat to I do??

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Zone Alarm Security Suite freeze my computer

    HI!have you tried to reset the ZA settings?1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after rebootCheers.Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    rainbows Guest

    Default Re: Zone Alarm Security Suite freeze my computer

    I posted a message about hard freeze at http://forum.zonelabs.org/zonelabs/b...ssage.id=52055
    Though I have Zone Alarm Pro and just upgraded from 7.0.483 to 8.0.015.

    Don't know if they are related.

    Barbara

  4. #4
    troubetz Guest

    Default Re: Zone Alarm Security Suite freeze my computer


    <blockquote><hr>fax wrote:
    HI!
    have you tried to reset the ZA settings?



    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot


    Cheers.
    Fax
    <hr></blockquote>
    Hi Fax

    I tried what you suggested, but as soon as I control-shift right clicked the mouse on the ZA icon
    a ZA security alert appeared (it says ZoneAlarm client is trying to communicate with C:WINDOWS\system32\ctfmon.exe by opening its process) and as before when I try to allow it freezes.

    Any other suggestios?

    Thanks,

  5. #5
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Zone Alarm Security Suite freeze my computer

    Hi!at this point I would suggest you reboot your system in SAFE MODE and remove ZA from add/remove programs.Cheers,fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    marklang Guest

    Default Re: Zone Alarm Security Suite freeze my computer

    I am having similar problems. I have noticed extremely long shutdown or startup problems (once completely hung in Windows shutdown). Also, when I try to select a file in Windows Explorer to delete, move, look at properties, vsmons's scanning processes drives wild disk accessing that locks up any other action on the computer. I filed a tech report. I am in a quandry because I run Thunderbird as a mail client, and versions 7.483 that is otherwise stable has a problem where it deletes the entire inbox without warning when an incoming virus is detected. This experience with ZoneAlarm is getting very painful.

  7. #7
    troubetz Guest

    Default Re: Zone Alarm Security Suite freeze my computer

    Thanks, this worked. But I have no more anti-virus and only the windows firewall.
    I wonder if I should reinstall ZA, or go with another program.

  8. #8
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Zone Alarm Security Suite freeze my computer

    Hi!ensure that these folder are NOT anymore in your system, if they are delete them."Internet Logs"(under your windows main folder)"Zone Labs" (under your Program Files folder)"Zonelabs" (under your Windows System32 folder)<xml:namespace prefix = o ns = "urn:schemas-microsoft-comfficeffice" /><o></o>Clean you system and registry. CCleaner is free and does a good job...http://www.ccleaner.com/download/bui...wnloading-slimEnsure you are NOT running any other security tool like antispyware/antivirus (SpyBotS&amp;D, Adaware, spyware doctor, spysweeper, etc)Reinstall ZASS that you find here:www.zonealarm.com/zasuitedownload/Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    tomamk Guest

    Default Re: Zone Alarm Security Suite freeze my computer

    Beginner's feedback (hoping you will find something valuable within)

    Syndrome: vsmon.exe using all cpu resources
    (my) solution: Re-install the whole product; in my case worked

    ZA Security Suite v 8.0.020.000
    XP Pro SP2 / ThinkPad z60m, 2GB

    History
    - ZA Security Suite 70.483.000 invited to upgrade the product to v 8.0.020.000
    - install ZA Security Suite v 8.0.020.000
    - vsmon.exe who used up to 99% of cpu resources constantly, w/o any apparent reason

    - uninstall ZA Security Suite v 8.0.020.000 (thinking to go to the previous version)
    - cleaning with Registry Mechanic 7 and Diskeeper 2008
    - zaSuiteSetup_70_483_000_en.exe does not launch (Crash with message &quot;Please inform Microsoft&quot
    - by mistake installing few selected security update from XP
    - cleaning with Registry Mechanic 7 and Diskeeper 2008
    - hopeless and in need to access internet, reinstalling ZA Security Suite v 8.0.020.000
    - HAPPY END: now vsmon.exe does not make troubles anymore; thank you, GOD

  10. #10
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,462

    Default Re: Zone Alarm Security Suite freeze my computer

    to the Zone Alarm User Forum..I'm sorry that your having a problem with ZASS 8.0.020.000 for WinXPUnfortunately there is a Known problem with the ZASS 8.0.020.000 Update, that has been Reported an being checked..If you continue to have a problem with ZASS 8.0.20.000 with Windows XP,I Suggest going back to ZASS Version 7.0.483.000Until the Developers come up with a Fix..Go to the following Forum Link and follow the Instructions..http://forum.zonelabs.org/zonelabs/b....id=14945#M184--------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:8.0.015.000
    TrueVector version:8.0.015.000
    Driver version:8.0.015.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:958945456
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200809.4565
    AntiSpam version:5.0.61.9957
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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