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Thread: Zonealarm V8 - PC unusable

  1. #1
    andyseddon Guest

    Default Zonealarm V8 - PC unusable

    Apologies if I am not using the forum correctly as this is the first time I have ever used one.

    I have been running ZoneAlarm V7 for some time now with no problems but after upgrading to V8 the pc became unusable. The pc took 20min+ to boot up and as for trying to run any program... well a ZX81 was quicker.
    I had installed Microsoft Service Pack 3 at the same time and thought that might have been the problem so I uninstalled it but the problem still persisted. I then uninstalled/re-installed V8 but no change, I uninstalled again I tried for a clean install rather than an upgrade but I was not given the option to do so again. I have had to revert back to V7, any advice please (I have found it very difficult to report the problem to Zonelabs online)

    Operating System:Windows XP Home Edition
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Zonealarm V8 - PC unusable

    Hi!please manual remove ZA as detailed below than reinstall.First remove ZA from add/remove programs then:01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -> Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start >> Run >> and type regedit. Click on Help >> Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    wisedriver Guest

    Default Re: Zonealarm V8 - PC unusable

    I tried following your regedit instructions (see my previous posts re: ZASS 8 problems) but when I try to delete the ZA registry entries I get an error message. Is ZA protected somehow? How do I delete those entries when regedit won't allow it?

    Thanks.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Zonealarm V8 - PC unusable

    Hi! you are probably not doing it in SAFE MODE?Be careful, if you do not know how to edit the registry you may corrupt your windows installation.Leave the registry alone, you can skip it. It may not be needed.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    andyseddon Guest

    Default Re: Zonealarm V8 - PC unusable

    I followed the procedure to remove all of ZoneAlarm so as to do a 'clean' install but it still did an upgrade install (I don't believe I missed anything) but for whatever reason ZoneAlarm V8 (and pc) seem to be running fine now.
    Thanks anyway.
    Andy.

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Zonealarm V8 - PC unusable

    Hi!Glad to hear you sorted it out. Thank you for taking the time to report back.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    2harts4ever Guest

    Default Re: Zonealarm V8 - PC unusable

    Hi Andy,

    Are you saying that when you shut down your computer now you don't notice the computer taking any longer to shutdown than before installing the new Version 8?

    Most folks are saying, myself included, that after installing the new Version 8.0.20.000 it is causing their PC shutdown to take much longer.

    Thanks and regards,

    2harts4ever

  8. #8
    andyseddon Guest

    Default Re: Zonealarm V8 - PC unusable


    <blockquote><hr>2harts4ever wrote:
    Hi Andy,

    Are you saying that when you shut down your computer now you don't notice the computer taking any longer to shutdown than before installing the new Version 8?

    Most folks are saying, myself included, that after installing the new Version 8.0.20.000 it is causing their PC shutdown to take much longer.

    Thanks and regards,

    2harts4ever
    <hr></blockquote>
    I never noticed the slow shutdown before as I usually shutdown and walk away, but after having to do a few restarts for another issue I found that it was taking absolutely ages and I ended up holding in the power button for 10secs to shut it down. I have now switched back to V7 until I hear that V8 is sorted out.

  9. #9
    2harts4ever Guest

    Default Re: Zonealarm V8 - PC unusable

    Hi Andy,

    Thamnks for the feedback.

    2harts4ever

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