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Thread: repeated system freeze

  1. #1
    rbrz Guest

    Default repeated system freeze

    Hello!
    After installing the most recent upgrade package (zaSuiteSetup_80_020_000_en), my system (XP-Pro) freezes every time I leave it idle long enough for it to switch into screensaver mode.
    It's impossible to get back into the system, except by doing a hard reset.
    This happens whether I'm logged into a user account or whether I'm just at the login screen.
    I have to reset.
    When I try to get back into the system from the screensaver when in a user account, the screen usually just clears to a blank screen.
    When the screensaver has kicked in from the login screen, when I try to get back, the login screen comes up, and the pointer responds to the mouse, but the it's not possible to get the system even to bring up the account login prompts.
    It's completely unresponsive.
    This doesn't happen from time to time, it happens whenever I leave the machine idle long enough for the screensaver to come up.
    I tried searching the forum, but I must have been using the wrong search terms, because I didn't find anything.
    Thanks for your help!


    Operating System:Windows XP Pro
    Software Version:
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: repeated system freeze

    Welcome to the Zone Alarm User Forum..VERY IMPORTANT: Please Report the details of your Problem Directly to ZA Tech Support for FREE at www.zonealarm.com/tsform (preferably withIE Browser) you should receive an Auto-generated Confirmation Email with your case number in 30 minutes and a responce from Tech support ASAP..The more Users that Report this my system (XP-Pro) freezes every time problem directly to Tech Support, with their Details and what they did to try and resolve the issue, the Sooner Tech support will find a FIX for the problem..Tech Support may ask for your ZA Log Files, and tell you how to do that..------------------
    Last edited by GeorgeV; January 7th, 2013 at 05:41 PM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
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  3. #3
    junkmailsv Guest

    Default Re: repeated system freeze

    I'm experiencing the exact same problem, which started immediately after installing the latest version of the suite. I created a help desk ticket, so hopefully they are working on the problem. No word yet.

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