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Thread: PC is not shutting down or restarting!

  1. #1
    rhomie Guest

    Default PC is not shutting down or restarting!

    I know there have been many issues with this subject - but I forgot which thread it was in. I am hoping that someone can help me with my issue. I have a new dell (less than a year old) - plenty of hard drive space, plenty of memory, XP SP3, I have been running ZoneAlarm for about 3 years with no issues (other than the vsmon flaking out every now and again). Now ZA has updated to the latest version (8.059) and my pc will not restart or shutdown without me doing a hard shutdown (I have not had this issue prior to version 8)
    I have unistalled ZA according to the thread (http://forums.zonealarm.org/zonelabs...ssage.id=54068) and I am still having the same issue with restarting/shutdown. I have not reinstalled ZA yet.
    Does anyone have any ideas?
    Thanks.Thom.

    Operating System:Windows XP Home Edition
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Dec 2005
    Posts
    9,056

    Default Re: PC is not shutting down or restarting!

    First try out the User Profile Hive Cleanup Service

    http://www.microsoft.com/downloads/d...displaylang=en

    Then look at http://www.aumha.org/win5/a/shtdwnxp.php for suggestions.

    It very well could be a hardware issue.
    Hear any computer beeps when doing starts ups?
    It could be a sign the hard disk drive is failing or the file system is damaged (do a system file check).

    ALSO difficult starts and shutdowns are a sign of a virus/malware.

    Oldsod.

    Message Edited by Oldsod on 10-22-2008 11:59 PM
    Best regards.
    oldsod

  3. #3
    rhomie Guest

    Default Re: PC is not shutting down or restarting!

    Thanks Oldsod!
    The Microsoft Hive clean up did it!

  4. #4
    Join Date
    Dec 2005
    Posts
    9,056

    Default Re: PC is not shutting down or restarting!

    You are welcome rhomie.
    Oldsod.
    Best regards.
    oldsod

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