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Thread: Downloading files from the net does NOT work with ZA!!

  1. #1
    helpmezass Guest

    Default Downloading files from the net does NOT work with ZA!!

    Hello everyone,

    I'm wondering why I can't DL files with my ZA on? I know it's the ZA as when I turn it off, I can download. With it on, I get this same message over and over no matter what I try to download.

    "[Path to temp file on local computer] cannot be saved, because the source file could not be read. Try again or contact the server administrator."

    Also files with use the Adobe Flash PlugIN look all screwy.

    This is a brand new computer with Vista (32 bit not 64) on it. Everything else works fine. Is this normal? Thanks.

    Operating System:Windows Vista Home Premium
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Downloading files from the net does NOT work with ZA!!

    Hi!
    did you changed any settings from the default ones after install?

    Try to reset the settings, probably some misconfiguration or corrupted files.

    This way:

    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    helpmezass Guest

    Default Re: Downloading files from the net does NOT work with ZA!!

    Thanks for the reply.

    No I didn't change any settings. I reinstalled it about 4 different times with different versions, same problem. To install, uninstall or dowenload programs, I would have to shutdown ZA.

    I installed version 7.0+ and it seems to work ok for now but all of the 8.0+ ones seem to have that problem for me.

    What setting is in 8.0 that would cause it to do that?

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Downloading files from the net does NOT work with ZA!!

    Hi!
    I don't know, first time I hear about this...
    Are you sure your machine is clean of malware?

    Check you system from malware, run DRWEB, MBAM and Superantispyware, see link to these tools here:
    http://forum.zonelabs.org/zonelabs/b...essage.id=3787

    Is your ZA privacy control turned OFF?
    adblocking, cookies and mobile control.

    Did you actually tried the reset procedure as described?

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    helpmezass Guest

    Default Re: Downloading files from the net does NOT work with ZA!!

    Yes I am sure I am free of Malaware. Just got the computer yesterday. I have scanned it fully with ZA, scanned it with 4 other spyware/adware things too.

    I'm fully clean.


    ZASS 7.0 works. But the 8.0 gives me that problem.

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Downloading files from the net does NOT work with ZA!!

    Hi!
    probably wrong settings in program control...

    Again: is ZA privacy control turned OFF (cookies, adblocking and mobile code).

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    helpmezass Guest

    Default Re: Downloading files from the net does NOT work with ZA!!

    I had everything off (privacy) and program control was tried at Auto-learn, and the ones above and below it.

    I finally just gave up and went with the older version which seems to work, although I don't have any privacy control features on it.

    But that problem was occuring no matter what I did.

  8. #8
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,470

    Default Re: Downloading files from the net does NOT work with ZA!!


    <BLOCKQUOTE><HR>HelpmeZASS wrote:
    I had everything off (privacy) and program control was tried at Auto-learn, and the ones above and below it.

    I finally just gave up and went with the older version which seems to work, although I don't have any privacy control features on it.

    But that problem was occuring no matter what I did.
    <HR></BLOCKQUOTE>
    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..
    If you would Describe your Computer Setup/OS and Version of Zone Alarm that you are having a problem with
    and what difficulty you are having, and what Previous Version of ZA and Norton, McAfee or other Security programs that you have installed,
    ---------------------1.) Sometimes Durring a Upgrade of ZA or Windows Updates, can change something?2.) any other Real time Security Program can Conflict with or Compete for Resorces with ZoneAlarm Security Suite..ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:962095578
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200810.4776
    AntiSpam version:5.0.61.9957
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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