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Thread: Spyware Scanning Stops at 23%

  1. #1
    zanunh Guest

    Default Spyware Scanning Stops at 23%

    Zone Alarm pro version 7.0.483.000
    True Vector Security Engine version 7.0.483.000
    Driver Version 7.0.483.000
    Anti Spyware engine version 5.0.189.0, DAT file version 01.200810.4776

    When scanning for spyware, scanning Stops at 23% and I get a message "TrueVector has encountered a problem and had to close....."

    Please help.

    Thanks in advance.

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Pro

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,835

    Default Re: Spyware Scanning Stops at 23%

    to the Zone Alarm User Forum..It sounds like your ZA Database may be corrupted.

    ZA has incorparated a new way to Reset DataBase files so users don't need to go into Safe mode.


    To repair this problem, please follow the steps below. Please note that
    this will remove your program permission settings (so you may want to make
    note of them), but re-establishing them is a simple process.

    1.) Hold down the Ctrl and Shift keys together then

    2.) Right click on the ZA icon near your clock in the system tray lower right corner
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot


    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    zanunh Guest

    Default Re: Spyware Scanning Stops at 23%

    Thanks, but the problem is still here.
    I also did a deep scan in Safe Mode but the problem still occurs.
    It appears that the scanning stops
    when it reaches Netspy" - the 23% is not the relevant issue.
    When "Current Data" gets to Netspy, scanning freezes.
    Any other solutions?
    Thanks.

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