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Thread: ZA keeps saying new HW or SW installed - but nothing has been installed

  1. #1
    lyndahamlin Guest

    Default ZA keeps saying new HW or SW installed - but nothing has been installed

    I haven't installed any new HW or SW but ZA keeps asking me.
    Also, since my last ZA update, my ZA won't go through a complete scan.
    It keeps getting stuck and not finishing.
    Since this update, my computer keeps giving me a message that 'a problem has been detected and windows has been shut down to prevent damage'.
    This didn't happen before the latest update of ZA.
    I'm not sure what to do.
    Please help!(and I can't tell which software version I have...?)

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    The 3rd Coast - South Central Texas

    Default Re: ZA keeps saying new HW or SW installed - but nothing has been installed

    to the Zone Alarm User Forum..It sounds like your ZA Database may be corrupted.

    ZA has incorparated a new way to Reset DataBase files so users don't need to go into Safe mode.

    To repair this problem, please follow the steps below. Please note that
    this will remove your program permission settings (so you may want to make
    note of them), but re-establishing them is a simple process.

    1.) Hold down the Ctrl and Shift keys together then

    2.) Right click on the ZA icon near your clock in the system tray lower right corner
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    ZoneAlarm Security Suite version:
    TrueVector version:
    Driver version:
    Anti-virus engine version:
    Anti-virus signature DAT file version:962490181
    Anti-spyware engine version:
    Anti-spyware signature DAT file version:01.200810.4785
    AntiSpam version:
    ZoneAlarm® Extreme Security

    Click here for ZA Support
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    Closed Sundays and Holidays

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