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Thread: ZA keeps saying new HW or SW installed - but nothing has been installed

  1. #1
    lyndahamlin Guest

    Default ZA keeps saying new HW or SW installed - but nothing has been installed

    I haven't installed any new HW or SW but ZA keeps asking me.
    Also, since my last ZA update, my ZA won't go through a complete scan.
    It keeps getting stuck and not finishing.
    Since this update, my computer keeps giving me a message that 'a problem has been detected and windows has been shut down to prevent damage'.
    This didn't happen before the latest update of ZA.
    I'm not sure what to do.
    Please help!(and I can't tell which software version I have...?)

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: ZA keeps saying new HW or SW installed - but nothing has been installed

    to the Zone Alarm User Forum..It sounds like your ZA Database may be corrupted.

    ZA has incorparated a new way to Reset DataBase files so users don't need to go into Safe mode.


    To repair this problem, please follow the steps below. Please note that
    this will remove your program permission settings (so you may want to make
    note of them), but re-establishing them is a simple process.

    1.) Hold down the Ctrl and Shift keys together then

    2.) Right click on the ZA icon near your clock in the system tray lower right corner
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot


    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:962490181
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200810.4785
    AntiSpam version:5.0.61.9957
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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