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Thread: ZA ISS 8.x randomly closes

  1. #1
    scratch Guest

    Default ZA ISS 8.x randomly closes

    Occasionally ZA closes on me, no telling pattern of when this happens, any ideas on cause and fix?

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    findley Guest

    Default Re: ZA ISS 8.x randomly closes


    <blockquote><hr>scratch wrote:
    Occasionally ZA closes on me, no telling pattern of when this happens, any ideas on cause and fix?

    Operating System:
    Windows XP Pro
    Software Version:
    8.0
    Product Name:
    ZoneAlarm Internet Security Suite

    <hr></blockquote>scratch,
    You may be dealing with a corrupt za database which can be caused by any &quot;unusual&quot; shutdown like a power outage or crash.
    Try resetting the zone alarm database and see if that clears the issue.
    To reset the Zone Alarm database do this:
    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot
    Be aware that by resetting the database you will lose all your customizations.
    Findley

  3. #3
    scratch Guest

    Default Re: ZA ISS 8.x randomly closes

    I have done the reset - and it stil happens.
    I'll do it once more and see....
    thx/mm

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