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Thread: Re: ZoneAlarm V7 (free version) VSMON crashes

  1. #1
    memberone Guest

    Default Re: ZoneAlarm V7 (free version) VSMON crashes

    GeorgeV,
    Would you please repost the solution to this problem? I'm experiencing virtually the same thing on Vista with ZASS v8.059--once I go to screensaver and then try to get back to desktop I
    get either a black screen or empty wallpaper and have to reset--and the message at the link you posted has been removed.
    Thanks.

  2. #2
    Join Date
    Jun 2006
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    Default Re: ZoneAlarm V7 (free version) VSMON crashes


    <BLOCKQUOTE><HR>MemberOne wrote:
    GeorgeV,Would you please repost the solution to this problem? I'm experiencing virtually the same thing on Vista with ZASS v8.059--once I go to screensaver and then try to get back to desktop Iget either a black screen or empty wallpaper and have to reset--and the message at the link you posted has been removed.Thanks.
    <HR></BLOCKQUOTE>Sorry but that Link no longer Exits, the Trend you Posted in was from April 2007.. 18 months ago..Lost of old Post get deleted after a year or so, by the Forum Maintenance to make room for new Post..as for VSMON.EXE..here is a few things to check..1.) There are Several other Security Programs that may Block or Conflict with ZoneAlarm vsmon.exe2.) The first thing a Hacker, Trojan or Virus tries to do if they infect your computer or gain access to your Computer, thru an Email Attachment or pop-up on a Website or user over-ridding the Security alerts by the firewall, is to shutdown, any Firewall, AV/AS.. That is why some users have problems updating ZoneAlarm or any other security program..vsmon.exe/TrueVector is the first thing that loads when your computer starts to boot up, the ZA tray Icon is just a Icon that loads later in the Boot-up process..and TrueVector /vsmon.exe is the last thing to shutdown when your computer shuts down to insure that your computer is always protected..That is why " if Load ZoneAlarm on startup in not Un-checked" and computer Rebooted, Truevector will stay in Memory and will not be removed during Install or Upgrade, in fact the install may fail because Truevector in an attempt to protect your computer will think that the New Install attempt to install a new version of Truevector may be a Hacker Attempting to shut down Truevector..That is why it is very Important to use the Un-Check "Start ZA on Startup" method so that a New Upgrade Copy of TrueVector/vsmon.exe can be installed..
    3.) Try a clean unistall of the program then reinstall the program.....

    1.) Download a Current Copy of Zone Alarm from
    ZA website in the release history section.

    http://download.zonelabs.com/bin/fre...seHistory.html


    2.) Go into ZA Overview/Preferences and Un-Check "Load Zone Alarm on Startup"
    3.) Reboot Computer to Remove Zone Alarm drivers from Memory..
    4.) Temporarily shut down any other AV/AS Security programs that May Conflict with ZA Install

    5..) Click on Start -&gt; Programs -&gt; Zone Labs
    RIGHT-click on Uninstall Zone Labs Security, then select Properties.
    Under Target you will see the following line (the actual drive may be different on your system):
    "C:\Program Files\Zone Labs\ZoneAlarm\zauninstexe"
    Change it to:
    "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean /rmlicense (add a space and then the /clean)
    Click OK to save the new command line.
    Click on Start -&gt; Programs -&gt; Zone Labs -&gt; Uninstall Zone Labs Security
    Click OK to run the uninstaller, and OK any security alerts that pop up.
    say "Yes when being prompted for the removal of all files and allow TrueVector to shut down.
    - Reboot

    Now Start again in the Safe mode and delete these files in the Windows Directory:

    WINDOWS\ Internet Logs

    Program Files\Zone Labs

    WINDOWS\system32\ Zonelabs

    Now Reboot

    Using something like this Freeware CCleaner &lt;--- http://www.ccleaner.com/download/bui...wnloading-slim
    , will help do the cleanup as well on both the Hard drive and the Registry .


    Now Re-install the ZA program now.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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