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Thread: Link for technical support on product info tab does not work.

  1. #1
    kentlowt Guest

    Default Link for technical support on product info tab does not work.

    As the title says this link will not bring up a web page for technical support. Is this caused by my settings? What can I do to fix it.

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    zaswing Guest

    Default Re: Link for technical support on product info tab does not work.

    Hi! You didn't say what the link says or where it goes.
    Try this http://www.zonealarm.com/store/conte...ch_support.jsp
    have your license handy in text format and don't block ZA in your mail.

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Link for technical support on product info tab does not work.


    <BLOCKQUOTE><HR>kentlowt wrote:
    As the title says this link will not bring up a web page for technical support. Is this caused by my settings? What can I do to fix it.

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..
    If you would Describe your Computer Setup/OS and Version of Zone Alarm that you are having a problem with
    and what difficulty you are having, and what Previous Version of ZA and Norton, McAfee or other Security programs that you have installed,
    there are several very knowledgeable Volunteer Participants willing to help you try solving your problem with Zone Alarm..Please provide as much detail and error messages etc. that you see on your ComputerMonitor.
    Please Right Click on the ZA Tray icon on the Lower Right and Click the "About" Option this will pop up a windows with all the Info about your Version Of ZA including the complete Version Number.. Click the "Copy to Clipboard" and Paste that information Here in the Forum by pressing the "CTRL-V" key..
    ---------------------------------This User Forum exist to help the Few Users who encounter a problem and need to be guided in the right direction by Other more Experienced Users..
    ZoneAlarm Tech Support and Customer Service do notMonitor this Forum..There are two Seperate Web-links for those two services..Customer Service www.zonealarm.com/csform ZA Tech Support (Requires Valid ZA License Key) www.zonealarm.com/tsform(with IE Browser)-----------------------------Make sure that your Browser has Full Internet Access and Send Mail Permission in Za Program control..--------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:964273686
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200811.4905
    AntiSpam version:5.0.61.9957
    -------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    kentlowt Guest

    Default Re: Link for technical support on product info tab does not work.

    It went no where opened nothing did absolutly nothing. Also the Verify link on the main page does nothing as well but the See how link does work.


    Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.080814-1233)










    Language: English (Regional Setting: English)
    System Manufacturer: Hewlett-Packard






    System Model: HP Compaq dc5750 Microtower














    BIOS: Default System BIOS









    Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 3800+,
    MMX,
    3DNow (2 CPUs), ~2.0GHz












    Memory: 894MB RAM









    Page File: 801MB used, 1366MB available







    Windows Dir: C:\WINDOWS
    zonealarm security suite version 8.0.059.000trueVector security engine version 8.0.059.000Driver version 8.0.059.000Antivirus engine version 6.0.2.678,DAT file version 964519186Anti-spyware engine version 5.0.202.0,DAT file version 01.200811.4925AntiSpam version 5.0.61.9957
    I am also running spybot search &amp; destory version 1.6.0.30 with system settings protector 1.6.3.25and spywareBlaster version 4.1

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Link for technical support on product info tab does not work.


    <BLOCKQUOTE><HR>kentlowt wrote:
    It went no where opened nothing did absolutly nothing. Also the Verify link on the main page does nothing as well but the See how link does work. Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.080814-1233)
    Language: English (Regional Setting: English)
    System Manufacturer: Hewlett-Packard
    System Model: HP Compaq dc5750 Microtower
    BIOS: Default System BIOS
    Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 3800+, MMX, 3DNow (2 CPUs), ~2.0GHz
    Memory: 894MB RAM
    Page File: 801MB used, 1366MB available
    Windows Dir: C:\WINDOWS
    zonealarm security suite version 8.0.059.000trueVector security engine version 8.0.059.000Driver version 8.0.059.000Antivirus engine version 6.0.2.678,DAT file version 964519186Anti-spyware engine version 5.0.202.0,DAT file version 01.200811.4925AntiSpam version 5.0.61.9957I am also running spybot search &amp; destory version 1.6.0.30 with system settings protector 1.6.3.25and spywareBlaster version 4.1
    <HR></BLOCKQUOTE> to the Zone Alarm User Forum..1.) ZA version 7.0 Only Required Windows XP SP2.. Begining with ZA Ver. 8.0was designed to work with Windows XP Fully updated with SP3..<TABLE cellSpacing=0 cellPadding=0 width="100%" border=0><TBODY><TR><TD class=body><P class=headblack1>ZoneAlarm Software System Requirements

    Listed below are the complete system requirements, email protocols, and IM clients supported by ZoneAlarm software products.

    <B class=headblack2>System Requirements for ZoneAlarm ForceField:[/B]<A target=_blank name=ff></A>Supported Browsers: <UL><LI>Microsoft Internet Explorer versions 6 and 7 <LI>Mozilla Firefox versions 1, 2 and 3</LI>[/list]Windows XP Operating System: <UL><LI>Intel Pentium III 1 GHz or higher <LI>XP Service Packs 2 and 3 <LI>Minimum system RAM: 512 MB <LI>20MB of available hard disk space (Install size is 5 MB) <LI>Internet access.</LI>[/list]Windows Vista (32-bit): <UL><LI>Pentium III 1 GHz or higher <LI>Minimum system RAM: 512 MB <LI>20MB of available hard disk space (Install size is 5 MB) <LI>Internet access.</LI>[/list]

    <B class=headblack2>System Requirements for all other ZoneAlarm Products:[/B]Vista (32-bit): <UL><LI>Pentium III 800 MHz or higher <LI>Minimum system RAM: 512 MB <LI>50MB of available hard disk space. Internet access.</LI>[/list]Windows XP Operating System: <UL><LI>Pentium III 450 MHz or higher <LI>XP Service Packs 2 and 3 <LI>Minimum system RAM: 128 MB <LI>50MB of available hard disk space. Internet access.</LI>[/list]<UL class=body><LI>Supported Protocols for Email Protection <LI>Support Browsers <LI>Operating Systems Support <LI>FAQ for ZoneAlarm End-of-Life Policy </LI>[/list]<P class=headblack1><A target=_blank name=1></A>Supported Protocols for Email Protection<UL class=body><LI>POP3 (Incoming only) available in all ZoneAlarm products <LI>SMTP (Outgoing only) available in all ZoneAlarm products except free ZoneAlarm <LI>HTTP (Junk email filtering in conjunction with Outlook or Outlook Express) available in ZoneAlarm Internet Security Suite only <LI>IMAP4 (Incoming only) - IMAP4 is not supported for virus scanning of email. available only with ZoneAlarm Antivirus and ZoneAlarm Internet Security Suite </LI>[/list]<P class=headblack1><A target=_blank name=2></A>Support Browsers<UL class=body><LI>Internet Explorer 5.5, 6.0 SP1, 6.0 SP2 7.0 SP2 <LI>Netscape Navigator 7.2, 8.0 Beta <LI>FireFox 1.00 and higher <LI>MSN Explorer 6.0 and higher <LI>AOL 9.0 </LI>[/list]</TD></TR></TBODY></TABLE>--------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:964517094
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200811.4925
    AntiSpam version:5.0.61.9957
    -------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Link for technical support on product info tab does not work.

    Here is the Correct Link to ZA Tech Support..This User Forum exist to help the Few Users who encounter a problem and need to be guided in the right direction by Other more Experienced Users..
    ZoneAlarm Tech Support and Customer Service do notMonitor this Forum..There are two Seperate Web-links for those two services..Customer Service www.zonealarm.com/csformZA Tech Support (Requires Valid ZA License Key) www.zonealarm.com/tsform---------------------------------------


    or try this: www.zonealarm.com/support/





    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    zaswing Guest

    Default Re: Link for technical support on product info tab does not work.

    kentloft has 64-bit box
    &quot;Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 3800+&quot;
    Does ZA work with it?

  8. #8
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Link for technical support on product info tab does not work.


    <BLOCKQUOTE><HR>zasuiteuser wrote:
    kentloft has 64-bit box
    "Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 3800+"
    Does ZA work with it?
    <HR></BLOCKQUOTE>
    ZoneAlarm 7 &amp; 8 will work OK on 64-Bit CPU and 64-Bit dual and Quad CPU as long as the Version of Windows OS is 32-Bit.."Due to unexpected delays we will not have a Vista 64 bit compatible version available to the general public until Q1 2009.We are very sorry for this delay.Forum Moderator"----------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    kentlowt Guest

    Default Re: Link for technical support on product info tab does not work.

    I have upgraded xp to sp3 and the problem persists.
    My windows XP is 32-bit not 64-bit.

  10. #10
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Link for technical support on product info tab does not work.

    This applies to

    All ZoneAlarm products
    Windows 2000/XP

    Summary

    Youneed to completely remove ZoneAlarm, or there are remnants of
    ZoneAlarm on my system

    Solution

    If possible, first try to uninstall ZoneAlarm normally from your Start -&gt;
    Programs -&gt; ZoneAlarm menu. If this fails, or you want to ensure that all
    ZoneAlarm files were removed from the system properly, continue with the
    steps below.

    Please make sure that you have the latest version downloaded first:

    http://download.zonealarm.com/bin/fr...seHistory.html


    01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder (if present), click Delete, and choose
    Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    &gt; ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder (if present), click Delete, and choose
    Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - **bleep**.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -&gt; Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below (Windows XP only).

    - Go to Start -&gt; Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the necessary registry entries:

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start -&gt; Run -&gt; and type regedit. Click on Help -&gt; Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.


    To remove the needed registry entries, go to Start -&gt; Run and type in
    regedit. Choose OK, and use the folders on the left side of the Registry
    Editor window to navigate to the specified directories below. Note that you
    will remove the entire folder specified (eg, Zone Labs, vsmon, vsdatant):

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant


    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Try to install the latest version again
    --------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:964778552
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200811.4925
    AntiSpam version:5.0.61.9957
    -------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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