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Thread: Crash report

  1. #1
    stevieray Guest

    Default Crash report

    My ZASS just crashed. A scan started, I tried to drop my browser [FF3] down to the status bar and open the ZA control panel, but and error message appeared. I clicked the "OK" button, got the BSOD for a second, and then my PC rebooted.

    When it finished rebooting, my ZA control panel opened fine, but I didn't get a chance to send an error report -- it never asked me if I wanted to send one.

    How can I manually get the data, and where do I send it?

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Crash report


    <BLOCKQUOTE><HR>Stevieray wrote:
    My ZASS just crashed. A scan started, I tried to drop my browser [FF3] down to the status bar and open the ZA control panel, but and error message appeared. I clicked the "OK" button, got the BSOD for a second, and then my PC rebooted.

    When it finished rebooting, my ZA control panel opened fine, but I didn't get a chance to send an error report -- it never asked me if I wanted to send one.

    How can I manually get the data, and where do I send it?

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>This User Forum exist to help the Few Users who encounter a problem and need to be guided in the right direction by Other more Experienced Users..
    ZoneAlarm Tech Support and Customer Service do notMonitor this Forum..Send the details of your Problem and What Extra software you have installed Directly to ZA Tech Support..ZA Tech support always answer, if you do not get an answer it means that ISP or your e-mail system has junked the response.Use Internet Explorer to submit thefull details of your problem and a free e-mail like hotmail or gmail as contact address if you do not get an Auto-generated confirmation email ..You should receive an automatic Confirmation response by ZA after 5-20 minutes with your ticket number.If you have not received it then your ISP has junked it or Bounced it back to Zonealarm...ZA technical support can be reached here: www.zonealarm.com/tsform



    --------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:964907721
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200812.4945
    AntiSpam version:5.0.61.9957
    -------------------------------------------------


    Message Edited by GeorgeV on 12-03-2008 09:16 AM
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
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