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Thread: Zone Alarm Security Suite subscription ends 120 odd days early

  1. #1
    jonstone Guest

    Default Zone Alarm Security Suite subscription ends 120 odd days early

    I am running Zone Alarm Security Suite v 7.0.483.0

    Upon start up it telle me my subscription has expired and the only things I can click are
    "Renew"
    "Don't remind me again"
    "Remind me later"

    When I try to unistall Zone Alarm on my account (administrator) I get the following error message:

    "You do not have access to make the required system configuration modifications. Please rerunn this installation from an administrators account"
    And then after click ok I get:

    "Could not load the DLL Library
    C:\DOCUM~1\JONATH~1\LOCALS~1\Temp\vsutil.dll (WSERmdir).
    The specified procedure could not be found"

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,463

    Default Re: Zone Alarm Security Suite subscription ends 120 odd days early

    to the Zone Alarm User Forum..It sounds like your ZA Database may be corrupted.

    ZA has incorparated a new way to Reset DataBase files so users don't need to go into Safe mode.


    To repair this problem, please follow the steps below. Please note that
    this will remove your program permission settings (so you may want to make
    note of them), but re-establishing them is a simple process.

    1.) Hold down the Ctrl and Shift keys together then

    2.) Right click on the ZA icon near your clock in the system tray lower right corner
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot


    ---------------------------------------

    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:965120972
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200812.4975
    AntiSpam version:5.0.61.9957



    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    jonstone Guest

    Default Re: Zone Alarm Security Suite subscription ends 120 odd days early

    Sorry, I thought I forgot something.

    In the bottom right in the system tray the icon for Zone Alarm doesn't show up. Is there any other way for me to reset it?

  4. #4
    jonstone Guest

    Default Re: Zone Alarm Security Suite subscription ends 120 odd days early

    I just uninstalled it on safe mode, but now when I try installing the trial it gives me the error:

    "Installation failed.
    Download is not ZoneAlarm installation.
    URL: 'http://redirect.zonelabs.com/redirect/route?mode=1&app=inclient&date=1&dest= stub&oem=1043 =5 =en&link_id=1'."

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,463

    Default Re: Zone Alarm Security Suite subscription ends 120 odd days early


    <BLOCKQUOTE><HR>JonStone wrote:
    Sorry, I thought I forgot something.

    In the bottom right in the system tray the icon for Zone Alarm doesn't show up. Is there any other way for me to reset it?
    <HR></BLOCKQUOTE>Thank you for your Feedback..1.) this can be caused by several thing..a.) Check that Windows is not Hiding inactive Icons on the taskbar.. (Right click on the Taskbar, click Properties, un-check Auto-Hide) if it is Checked.b.) Sometimes other Security Proprams can Conflict with ZA or Block ZA.., Make sure Windows Firewall is Turned Off.. Normally ZA Turns of Windows FW on Install..c.) A Corrupted or Bad Install of ZA could also cause this..Try a clean unistall of the program then reinstall the program.....

    1.) Download a Current Copy of Zone Alarm Security Suite from
    ZA website in the release history section.

    http://download.zonealarm.com/bin/fr...seHistory.html


    2.) Go into ZA Overview/Preferences and Un-Check "Load Zone Alarm on Startup"
    3.) Reboot Computer to Remove Zone Alarm drivers from Memory..
    4.) Temporarily shut down any other AV/AS Security programs that May Conflict with ZA Install

    5..) Click on Start -&gt; Programs -&gt; Zone Labs
    RIGHT-click on Uninstall Zone Labs Security, then select Properties.
    Under Target you will see the following line (the actual drive may be different on your system):
    "C:\Program Files\Zone Labs\ZoneAlarm\zauninstexe"
    Change it to:
    "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean /rmlicense (add a space and then the /clean)
    Click OK to save the new command line.
    Click on Start -&gt; Programs -&gt; Zone Labs -&gt; Uninstall Zone Labs Security
    Click OK to run the uninstaller, and OK any security alerts that pop up.
    say "Yes when being prompted for the removal of all files and allow TrueVector to shut down.
    - Reboot

    Now Start again in the Safe mode and delete these files in the Windows Directory:

    WINDOWS\ Internet Logs

    Program Files\Zone Labs

    WINDOWS\system32\ Zonelabs

    Now Reboot

    Using something like this Freeware CCleaner &lt;--- http://www.ccleaner.com/download/bui...wnloading-slim
    , will help do the cleanup as well on both the Hard drive and the Registry .


    Now Re-install the ZA program now.
    --------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:965167769
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200812.4975
    AntiSpam version:5.0.61.9957
    -------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,463

    Default Re: Zone Alarm Security Suite subscription ends 120 odd days early


    <BLOCKQUOTE><HR>JonStone wrote:
    I just uninstalled it on safe mode, but now when I try installing the trial it gives me the error:

    "Installation failed.
    Download is not ZoneAlarm installation.
    URL: 'http://redirect.zonelabs.com/redirect/route?mode=1&amp;app=inclient&amp;date=1&amp;dest= stub&amp;oem=1043 =5 =en&amp;link_id=1'."
    <HR></BLOCKQUOTE>Sounds like you have a corrupted download. For the download, only use Internet Explorer, and do not use any download accelerator.Download from here: http://download.zonealarm.com/bin/fr...seHistory.htmlIf that does not fix the problem then Please contact ZA Tech Support (Requires Valid ZA License Key) www.zonealarm.com/tsform--------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:965167769
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200812.4975
    AntiSpam version:5.0.61.9957
    -------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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