I have been using Zone Alarm Internet Security Suite for a couple of years with no major problems. Suddenly I am getting an application error reported from vsmon.exe after the computer hangs for about a minute. I have only seen this error using one site at the moment - www.amazon.co.uk.
Message is The exception unknown software exception (0xc0000409) occurred in the application at location 0x6246f2ee.
Running version 8.0.059.000.Windows XP SP3 patched to latestInternet Explorer v6.0.2900.5512.xpsp_sp3....<snip>
I have performed a manual update on ZA, and it reported the installation up to date.
I recall that the last time I had to download an update from ZA and installed
it, I did an upgrade rather than a clean install. That was about a month ago (zaSuiteSetup_80_059_000_en) - previous version was v7.
Does this ring any bells, please?
Operating System:Windows XP Pro
Product Name:ZoneAlarm Internet Security Suite