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Thread: manual update does not work

  1. #1
    mevad Guest

    Default manual update does not work

    I am running Windows XP MEdia Center Edition Version 2002 Service Pack 3. I downloaded the trial version of the security suite from Zone Alarms because I was unhappy with System Suite 9. The trial seemed to go ok so I went back to the site, and downloaded the three pc license version of the security suite. From this forum, I installed the security key for the three pc license into the originally downloaded version of the security suite. I am therefore running the following on Zone Alarm.
    ZoneAlarm Security Suite version
    TrueVector security engine version
    Driver version
    Anti-virus engine version, Dat file version 915051681
    Anti-spyware engine version, Dat file version 01.200804.3745
    AntiSpam version

    My question is why does the manual update button not work. It opens a small window which then tells me:
    Error: Unable to connect
    couldn't connect to server ('')"

    However, if I enter the address above into a browser, it does connect and I can save a file which when extracted becomes a Catalog.xml file.

    I have zonealarm set to check for updates every three hours which was the default.

    Bottom line here is that I have no idea if I am getting updates and have no idea why the "Update Now" button does not work.

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004

    Default Re: manual update does not work

    see here below for common solution to your issue:


    Click here for ZA Support
    Monday-Saturday 24x6 Pacific time
    Closed Sundays and Holidays

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