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Thread: manual update does not work

  1. #1
    mevad Guest

    Default manual update does not work

    I am running Windows XP MEdia Center Edition Version 2002 Service Pack 3. I downloaded the trial version of the security suite from Zone Alarms because I was unhappy with System Suite 9. The trial seemed to go ok so I went back to the site, and downloaded the three pc license version of the security suite. From this forum, I installed the security key for the three pc license into the originally downloaded version of the security suite. I am therefore running the following on Zone Alarm.
    ZoneAlarm Security Suite version 8.0.059.000
    TrueVector security engine version 8.0.059.000
    Driver version 8.0.059.000
    Anti-virus engine version 6.0.2.678, Dat file version 915051681
    Anti-spyware engine version 5.0.202.0, Dat file version 01.200804.3745
    AntiSpam version 5.0.61.9957

    My question is why does the manual update button not work. It opens a small window which then tells me:
    "Anti-virus
    Error: Unable to connect
    Anti-spyware
    couldn't connect to server ('http://upd.zonelabs.com/zonealarm/online//Catalog.zip')"

    However, if I enter the address above into a browser, it does connect and I can save a Catalog.zip file which when extracted becomes a Catalog.xml file.

    I have zonealarm set to check for updates every three hours which was the default.

    Bottom line here is that I have no idea if I am getting updates and have no idea why the "Update Now" button does not work.

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,288

    Default Re: manual update does not work

    Hi!
    see here below for common solution to your issue:
    http://www.zonealarm.com.au/main/kb_...asp?KBID=11433

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
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