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Thread: xp will not shut down unless zass shut down first

  1. #1
    lance_munn Guest

    Default xp will not shut down unless zass shut down first

    i followed instructions for a clean install of zone alarm security suite.
    when i tried to restore my security settings from the back up file, za freezes.
    it did not solve my shut down issue. my computer still hangs on shut down unless i shut down za first.
    please advise
    running za build 8.0.059

    Operating System:Windows XP Pro x64
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,463

    Default Re: xp will not shut down unless zass shut down first


    <BLOCKQUOTE><HR>lance_munn wrote:
    i followed instructions for a clean install of zone alarm security suite.
    when i tried to restore my security settings from the back up file, za freezes.
    it did not solve my shut down issue. my computer still hangs on shut down unless i shut down za first.
    please advise
    running za build 8.0.059

    Operating System:Windows XP Pro x64
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..
    If you would Describe your Computer Setup/OS and Version of Zone Alarm that you are having a problem with
    and what difficulty you are having, and what Previous Version of ZA and Norton, McAfee or other Security programs that you have installed,
    there are several very knowledgeable Volunteer Participants willing to help you try solving your problem with Zone Alarm..Please provide as much detail and error messages etc. that you see on your ComputerMonitor.================================== ==========================1.) first you need to give us Correct and Acuate details about your Computer..
    Operating System:Windows XP Pro x64is this Windows XP Pro 32-Bit with a 64-Bit CPU? or WinXP Pro 64-Bit version of Windows?2.) ZoneAlarm 8.0.059.000 will ONLY run on Windows XP 32-Bit version of Windows..<P class=MsoNormal style="MARGIN: 0in 0in 0pt">3.) ZA does not currently support Windows XP 64 or <xml:namespace prefix = st1 ns = "urn:schemas-microsoft-comffice:smarttags" /><st1lace w:st="on">Vista</st1lace> 64. <P class=MsoNormal style="MARGIN: 0in 0in 0pt"><P class=MsoNormal style="MARGIN: 0in 0in 0pt">However, ZoneAlarm is working on a Vista 64 bit version and we hope that it will go into beta by the end of 2008.<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><P class=MsoNormal style="MARGIN: 0in 0in 0pt">To inquire or participate in a ZoneAlarm beta: www.zonealarm.com/beta<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><P class=MsoNormal style="MARGIN: 0in 0in 0pt">4.) Uninstall and Re-install WinXP version of ZASS<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><P class=MsoNormal style="MARGIN: 0in 0in 0pt">Try a clean unistall of the program then reinstall the program.....

    1.) Download a Current Copy of Zone Alarm Security Suite from
    <P class=MsoNormal style="MARGIN: 0in 0in 0pt">ZA website in the release history section.

    http://download.zonealarm.com/bin/fr...seHistory.html


    2.) Go into ZA Overview/Preferences and Un-Check "Load Zone Alarm on Startup"
    3.) Reboot Computer to Remove Zone Alarm drivers from Memory..
    4.) Temporarily shut down any other AV/AS Security programs that May Conflict with ZA Install

    5..) Click on Start -&gt; Programs -&gt; Zone Labs
    RIGHT-click on Uninstall Zone Labs Security, then select Properties.
    Under Target you will see the following line (the actual drive may be different on your system): <P class=MsoNormal style="MARGIN: 0in 0in 0pt">
    "C:\Program Files\Zone Labs\ZoneAlarm\zauninstexe"
    Change it to:
    "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean (add a space and then the /clean)<P class=MsoNormal style="MARGIN: 0in 0in 0pt">
    Click OK to save the new command line.
    Click on Start -&gt; Programs -&gt; Zone Labs -&gt; Uninstall Zone Labs Security
    Click OK to run the uninstaller, and OK any security alerts that pop up.
    say "Yes when being prompted for the removal of all files and allow TrueVector to shut down.
    - Reboot

    Now Start again in the Safe mode and delete these files in the Windows Directory:

    WINDOWS\ Internet Logs

    Program Files\Zone Labs

    WINDOWS\system32\ Zonelabs

    Now Reboot

    Using something like this Freeware CCleaner &lt;--- http://www.ccleaner.com/download/bui...wnloading-slim
    , will help do the cleanup as well on both the Hard drive and the Registry .


    Now Re-install the ZA program now.
    --------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:966037370
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200812.5045
    AntiSpam version:5.0.61.9957
    -------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    lance_munn Guest

    Default Re: xp will not shut down unless zass shut down first

    thank you for answering my post. my apologies for posting the wrong version of my cpu. it is a system32, i somehow, by mistake, chose the wrong option in posting my version.
    i followed all the steps to re-install zass, everything went as planned. do i now restore my security settings from the previous install? i am not sure if i will introduce the same problems as before.
    thanks in advance

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,463

    Default Re: xp will not shut down unless zass shut down first


    <BLOCKQUOTE><HR>lance_munn wrote:
    thank you for answering my post. my apologies for posting the wrong version of my cpu. it is a system32, i somehow, by mistake, chose the wrong option in posting my version.
    i followed all the steps to re-install zass, everything went as planned. do i now restore my security settings from the previous install? i am not sure if i will introduce the same problems as before.
    thanks in advance
    <HR></BLOCKQUOTE>Thank you for your Feedback..I would not Restore the Security Backup Setting from the Previous Install, as they may Re-introduce old problems..Better to start off with New Settings and new Backup..--------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:966092449
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200812.5045
    AntiSpam version:5.0.61.9957
    -------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    lance_munn Guest

    Default Re: xp will not shut down unless zass shut down first

    i followed all the steps and did the clean install. i did not restore my security settings.
    xp will still not shut down without first shutting down zass.
    if i boot the computer and let everything load, then shutdown the computer, it will shutdown with zass running.
    advice, please

  6. #6
    lance_munn Guest

    Default Re: xp will not shut down unless zass shut down first

    i just re read my post and i should clear up the confusing part.
    if i boot up and after everything loads, not do anything else, but shut down the computer, it will shut down properly. it seems to be a problem if i use the computer for normal, daily stuff.
    thanks

  7. #7
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,463

    Default Re: xp will not shut down unless zass shut down first

    Please Contact Za Tech Support Directly Free of charge at ZA Tech Support (Requires Valid ZA License Key) www.zonealarm.com/tsformPlease post back and let us know what you find out..Thank you
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #8
    Join Date
    Mar 2008
    Location
    spartanburg county SC
    Posts
    129

    Default Re: xp will not shut down unless zass shut down first

    one thing is that zonealarm is the last program to shut down for security reasons
    when you shutdown your system, you may need to take the extra time to shut any non-essential programs (like instant messengers) before shutting the system down
    i have noticed if i try to shut my system down with yahoo running it will take forever untill i shut the messenger down manually (with or without za running)
    thanks robdog
    (c)robdog 2010 (picture & SN)
    (please note) As users we can't give others help unless we get full details of the problem that you are having

  9. #9
    lance_munn Guest

    Default Re: xp will not shut down unless zass shut down first

    resolved! ok, asked za tech help and got the following response:

    1.) Click on Start -&gt; Run and type Regedit

    2.) Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l

    Click on the + next to the HKEY_LOCAL_MACHINE, you should see some folders populate below HKEY_LOCAL_MACHINE. Then click the + next to SYSTEM. You should then see a CurrentControlSet folder under SYSTEM. Click the + next to CurrentControlSet. Click Control. In the right side of Control look for - WaitToKillServiceTimeout

    3.) Right-click on WaitToKillServiceTimeout, click Modify

    4.) Change the Value Data to 20000

    5.) Click Ok

    so far so good. i will report back if this did not resolve the problem.
    thanks for the help.

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