I have a Vista Home Premium laptop which I recently upgraded from McAfee to ZAISS v.8.0.059.000. I seem to have resolved all the initial issues except this: since the upgrade, Windows Update (which is normally set on automatic) isn't working. It comes up in the tray and says it has something to download, but it never gets past 0% complete, and the only way to shut it down is to kill it from the Task Manager. When I do that, I also get a "Windows Explorer is not responding" message, and Windows Explorer restarts. It looks as if it's the download that causes the hang, because I can bring Windows Update up from the start menu and it responds normally until I click on "download." Then it hangs.
In the Program list, Windows Update Application Launcher and Windows Update Automatic Updates had the same settings:
Three bars; checkmark under Access (trusted and internet); question mark under Server (trusted and internet); question mark under Send mail.
I changed both programs to all checkmarks all the way across but it didn't seem to help. I've found earlier issues relating to this but they all seem to be pre-version 8.
In one thread there was a suggestion that the network permissions might be an issue. My network is unusual. I run a wireless D-Link router on which my laptop has the IP 192.168.0.197; but on the laptop I also sometimes run openVPN (from wiTopia), which establishes an encrypted connection with an external server and gives me an IP address in one of these private ranges:
10.141.1.x, 10.123.5.x, 10.118.0.x
All these IPs are listed as "trusted" to ZA. Other than that the network permissions are all default. I seem to have the problem whether I've brought the openVPN up or not.
Operating System:Windows Vista Home Premium
Product Name:ZoneAlarm Internet Security Suite