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Thread: Registration Problems > install License in administrative account.

  1. #1
    edangp Guest

    Default Registration Problems > install License in administrative account.

    Hello,
    It has been 2 days now since I renewed my subscription. No problems except on the Registration page, it states the following:
    The registration of this copy of ZoneAlarm Pro is pending
    It took the new number that was sent to me and the Support and Update Information page states the correct number of days on my license.

    Will this keep me from getting any updates?

    No reply from ZoneAlarm yet.

    Thank You.

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Registration Problems

    Have you shutdown and Rebooted the Computer since to IRenewed the Registration key?
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    edangp Guest

    Default Re: Registration Problems

    Hello,
    I just got it fixed when I received notification of your email.
    Yes the system was rebooted, manually updated, and shut down for the night, and it still stated the reg was pending today.
    Out of desperation, I clicked Change Reg. , entered none for the company, and then manually tried to update the program. It instantly changed from pending to the correct information.
    I think the error was on my part. When I installed the new key, I mistakenly did it in my limited user account and not under my administrative account.

    Thank you for taking the time to help me with this issue.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Registration Problems

    Your Welcome
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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