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Thread: ZoneAlarm and Streaming Content Problem

  1. #1
    sghannon Guest

    Default ZoneAlarm and Streaming Content Problem

    I recently purchased and downloaded the ZoneAlarm Internet Security Suite.
    Everything seems to be fine except for streaming content e.g., audio and video -- sites like
    Youtube, or audio profile playlists like Mixpod and Myspace Playlist.
    I can't listen to or watch a file until it "loads" 100%.
    This causes my browser to freeze until all content is fully loaded.
    I don't want this.
    This problem started right after I downloaded ZoneAlarm.

    Happens with IE and Firefox running
    Windows Vista.

    Any suggestions as far as tweaking any settings to fix this?
    Thanks in advance!


    Operating System:Windows Vista Home Premium
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    naivemelody Guest

    Default Re: ZoneAlarm and Streaming Content Problem

    Click here &gt; http://forums.zonelabs.org/zonelabs/...=122757#M24892<hr>1 - allow full access for media players - in program control - three green bars, green checks all the way.Nice little trick - open ZA program while you open the media player and start - see which programs or new files open - these are the ones that need full access.2- look at 'Privacy control' - see if there are blocks (cookies, ads, mobile code, etc.)
    or you can simple shut-off all 'Privacy controls'- Main
    - cookies, ad blocking, mobile control - these can prevent proper access2A- check the 'Site List' - remove blocks from the programs you are using- turn to green checks. Headers, cookies, ads, mobile code, etc.3 - for some streaming media - it is sometimes recommended to lower Program Control from 'high' to 'medium' &lt; just check to see if it works or...4 - for some streaming media - it is sometimes recommended to &quot;temporarily&quot;
    lower ZA's Firewall settings &gt; 'Internet zone - from 'High' to 'Medium' - remember to return to high after use.5 - in some rare cases, the anti-virus/ spy site blocker
    may hinder full access<hr>For further info. - right click ZA tray icon &gt; click &quot;Help&quot; = this is your User Guide &gt; read thru - &gt;look at chapter 'troubleshooting' &gt; third-party software &gt; streaming media programs.Also look at 'privacy protection' - this feature's setting will sometimes hinder proper access; sometimes - shutting it off helps.<hr>Important question to answer: Tips: For first time users of ZoneAlarm - [*][*]

    1- have you properly un-installed any previous firewall and/or anti-virus?? = this needs to be done - click here &gt; http://forums.zonelabs.org/zonelabs/...message.id=154
    . Most new pc/laptops come with pre-installed (trial)
    security software, which should be properly un-installed prior to installing any ZoneAlarm firewall product.
    Use any special &quot;Removal Tool&quot; if available.[ SuperTip: if you have used any free trial/ pre-installed
    security software &gt; please be sure to cancel your account.[*]

    Any other security software running on your pc? Please list.<hr>Just One, Not Two -- Never use two software firewalls at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility/ 'removal tool'
    or if not available use the Windows XP add/remove software tool in the control panel. You can add/ use a 'hardware firewall' including a Wired Router, Wireless Router or Broadband Gateway with your ZoneAlarm firewall.<hr>Just One, Not Two -- Never use two anti-virus products at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility/ 'removal tool'
    or if not available, use the Windows XP add/remove software tool in the control panel.[*]Caution if you use any of the new hybrid &quot;Anti-spyware with Anti-virus software&quot; - like Webroot AntiVirus with AntiSpyware or PCTools SpywareDoctor with Integrated AntiVirus, or SunbeltSoftware CounterSpy with VIPRE, PCTools ThreatFire, etc. = the anti-virus portion may cause conflict with your main AntiVirus software.<ul>[/list][/list]

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