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Thread: ZASS won't let me renew subscription

  1. #1
    johngray Guest

    Default ZASS won't let me renew subscription

    I'm getting messages saying I have successively fewer days to go before my product update subscription to ZASS expires, but when I click on the Renew button nothing happens. Exactly the same results from clicking on Overview -> Product Information -> Support and Update Information -> Renew button.

    I'm on ZASS 8.0.059.000 on XP Pro with all patches.

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,283

    Default Re: ZASS won't let me renew subscription

    Hi!you could try directly from the ZA web page: www.zonealarm.com/renew After renewing you will get a serial number that may be the same than the one you have currently, days are adjusted remotely.Whenever you have occassion you should reinstall ZA... it is not normal that links don't work.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    johngray Guest

    Default Re: ZASS won't let me renew subscription

    Thanks for the link - very useful!

    I had to spend a truly appalling week getting my settings back to normal when reinstalling ZASS after trying a beta version of the software (at ZA's suggestion). I was so traumatised by the experience that I vowed, "Never again"!

    If all that doesn't work is the "Renew" button, I will quite happily put up with that 'inconvenience' for another year...

    Thanks again.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,283

    Default Re: ZASS won't let me renew subscription

    You're welcome!Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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