Hopefully someone can help a real computer novice.
Last week I purchased my first laptop, an inexpensive HP G50-126NR that came with Vista Home Basic with Service Pack 1and 3MB memory. A friend recommended that I immediately download the following:
1. Mozilla Firefox 3.0.6
2. ZoneAlarm 8.0.065.000
3. AVG Free 8.0
4. Spybot 188.8.131.52
And, to un-install Symantec Norton Internet Security 2009 which came pre-loaded as a 60 day free trial.
With a bit of help I did this (but still see Norton in the programs for some unknown reason) and thought all was well. When I first boot the laptop I have no problems. However, after some time, may it be 1/2 hour, 1 hour and if I am lucky 2 hours, suddenly I can no longer get to a web page. The computer acts as if it's searching, but it gets no where, almost as if it lost conductivity. When using Firefox and attempt to close all open windows which I can do and then attempt to open Firefox again, I get a prompt that says "Firefox is already running but not responding to open a new window, you must first close the existing Firefox process, or restart your system". Close what? The browser was already closed! Once I shut down, which by the way takes much longer when this condition happens, and re-start the laptop, all is fine again until the same thing over gain. This is happening daily and I am re-booting multiple times per day.
Originally I thought this was a Firefox problem, but the same thing happens when using Internet Explorer. So, this seems to rule out the browser as the cause of the problem. This would leave ZoneAlarm, AVG or Spybot as the culprit. I did notice that the version of each are new and possibly not all problems were resolved prior to release. Of course, with each version being new, possibly there is a conflict between them going on. Or, even though I think I uninstalled Norton, possibly I did not and there is a conflict between Norton and ZoneAlarm, AVG ot Spybot.
Anyhow, this is not something I can live with. I have a two week return window, but before I take back the laptop I would like to try to get it to operate properly. Should I start by taking off this new version of ZoneAlarm to see if it solves the problem? Replace it with an older version?
Suggestions to solve this frustration would certainly be appreciated.
Operating System:Windows Vista Home Basic
Product Name:ZoneAlarm (Free)