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Thread: Browsers freezing up

  1. #1
    hootz Guest

    Default Browsers freezing up

    Hopefully someone can help a real computer novice.

    Last week I purchased my first laptop, an inexpensive HP G50-126NR that came with Vista Home Basic with Service Pack 1and 3MB memory. A friend recommended that I immediately download the following:

    1. Mozilla Firefox 3.0.6
    2. ZoneAlarm 8.0.065.000
    3. AVG Free 8.0
    4. Spybot 1.6.0.30

    And, to un-install Symantec Norton Internet Security 2009 which came pre-loaded as a 60 day free trial.

    With a bit of help I did this (but still see Norton in the programs for some unknown reason) and thought all was well. When I first boot the laptop I have no problems. However, after some time, may it be 1/2 hour, 1 hour and if I am lucky 2 hours, suddenly I can no longer get to a web page. The computer acts as if it's searching, but it gets no where, almost as if it lost conductivity. When using Firefox and attempt to close all open windows which I can do and then attempt to open Firefox again, I get a prompt that says "Firefox is already running but not responding to open a new window, you must first close the existing Firefox process, or restart your system". Close what? The browser was already closed! Once I shut down, which by the way takes much longer when this condition happens, and re-start the laptop, all is fine again until the same thing over gain. This is happening daily and I am re-booting multiple times per day.

    Originally I thought this was a Firefox problem, but the same thing happens when using Internet Explorer. So, this seems to rule out the browser as the cause of the problem. This would leave ZoneAlarm, AVG or Spybot as the culprit. I did notice that the version of each are new and possibly not all problems were resolved prior to release. Of course, with each version being new, possibly there is a conflict between them going on. Or, even though I think I uninstalled Norton, possibly I did not and there is a conflict between Norton and ZoneAlarm, AVG ot Spybot.

    Anyhow, this is not something I can live with. I have a two week return window, but before I take back the laptop I would like to try to get it to operate properly. Should I start by taking off this new version of ZoneAlarm to see if it solves the problem? Replace it with an older version?

    Suggestions to solve this frustration would certainly be appreciated.

    Operating System:Windows Vista Home Basic
    Software Version:6.0
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Browsers freezing up

    This is just my 2 cents worth,If your having problem installing ZA Anti-Virus or ZA Security Suite and have ever uninstalleda previous installation of Norton Systemworks or Norton AntiVirus, or Norton Security Suite 2008/2009 or many McAfee Toolswhen you use ADD/Remove to Remove any of Symantec Norton utilities, especially their Norton Anti-Virus program, they still leave lots of traces behind after the "UNINSTALL"Fortunately SYMANTEC has a Fix for this problem on the Symantec web site called "NORTON REMOVAL TOOL" that does a better job of REMOVING ALL traces of Norton Symantec files..here is the Link to the Symantec Norton Removal Tool..http://service1.symantec.com/SUPPORT...ent&amp;seg=hmHere is the Link to the McAfee Removal Tool..http://majorgeeks.com/McAfee_Consume...ool_d5420.html<H5>Affected Operating Systems: </H5><UL><LI>Microsoft Windows 2000 Professional <LI>Microsoft Windows XP Professional <LI>Microsoft Windows XP Home <LI>Microsoft Windows Vista </LI>[/list]

    NOTE: This tool is not compatible with Microsoft Windows 98 or ME.******** Important Notice ******** Ifyou have already installedAny Version of ZoneAlarm, there are several things you need to do, after you have removed all traces of Norton and Symantec with the (Norton Removal Tool) , before you install your New ZAFree 8.0.065.000, ZAPro, ZAAV orSecurity Suite 8.0.059.000or ZoneAlarm Free 7.1.254.000 for Vista or 8.0.059.000 for Paid version of Vista.************************************************** ************1.) I recommend downloading a FREETrash cleaner called ccleaner.exe from www.ccleaner.com and install it and run it with the default setting
    to clean out all junk from your Cashe, Temp Files and Recycle bin, even a good Registry cleaner.. Here is an alternate Site for a Slim version of ccleaner without the Yahoo Tool-bar.. http://www.majorgeeks.com/CCleaner_S...bar_d4191.html******** Important Notice ******** 2.) Now go into ZA Menu by double clicking on the ZA Tray icon and click on Overview, click on Preferences
    and Uncheck "Load ZA**** on Startup", then Reboot your computer.. this will remove TrueVector,vsmon.exe and other ZA drivers from memory, so that they will not conflict with the install of the New ZAFree, ZAPro, ZAAV orSecurity Suite, and also the major reason for TrueVector Errors on new installs..The other major cause of Install failure and True Vector errors is Conflict with 3rd party Security programs running during ZA install, like Webroot Spysweeper, Spyware Doctor, Bit Defender Conflicts because it has many of the features of ZASS..Spyware Doctor's Process Guard does not play nice with ZA..3.) As a General Rule to avoid Conflict you should Only run one Firewall and one Anti-Virus on the same computer..
    You can run Multiple Anti-Spyware programs, as long as the Anti-Spyware does not include some firewall or Anti-Virus Function to Conflict with ZA..as far as the WindowsXP firewall, ZA by default on install will turn OFF the Windows one way Firewall..Don't worry if Windows Security Center pops up a warning that it does not recognize ZA Firewall..
    There is a fix for that Cosmetic flaw in windows..4.)
    Click on Program Control, this will display a new page, at the TOP of that page Click the "Program" tab
    That will open a new page.. on the left is the names of the files and programs being controlled..Look down the list for.. (the Program that your having a problem with)
    in the "Trusted Level"
    Column of ( Your Program ) LEFT Click and Click on SUPER, this will place 3 Green Bars in that Column
    The next Column is "ACCESS" Left Click in that Column and change Red X's to Green Check marks for "Trusted" and "Internet" access
    Change all other Marks on that Line to "?" Question Marks for Ask..Now you should not have anymore problem with (Your Program)Make sure all of the following Programs have Trusted and Internet access (Green Check Marks):a.) All Microsoft wand Windows Programs have Green Check marks for Trusted and Internet Access..
    b.) Generic Host Process for win32 Services (svchost.exe) Also Grant this Trusted Server Rights
    c.) IE Crash Detection
    d.) Internet Explorer or FireFox
    e.) Malicious Software Removal Tool
    f.) True Vector Service (If it is listed)
    g.) Zone Alarm Client
    h.) Zone Alarm Updating Client
    i.) Your Email Client needs Trusted, Internet and Send Mail all need Green check Marks..
    ---------------------------------------
    My Vista Configuration:


    ----------------------------------------------------------------
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:978676379
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200902.5375
    AntiSpam version:5.0.61.9957
    -----------------------------------------------------------------
    2nd Computer Vista Home Premium SP1 32-Bit
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:978676379
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200902.5375
    AntiSpam version:5.0.61.9957
    ----------------------------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    hootz Guest

    Default Re: Browsers freezing up

    Guru GeorgeV,

    First, I would like to thank you for your post and recommendations.

    I followed them, including uninstalling Norton from their web site, but the problem persisted. So, I then right clicked and shut down ZoneAlarm and to my surprise, I immediately was able to get a web page without even re-booting. I turned ZoneAlarm back on and before long same problem. I turned ZoneAlarm back off again and no problem.

    And, the problem has not returned... so far. Based on this, the problem seems to point to ZoneAlarm. My new concern is I am running without a firewall, as I believe AVG is only anti-virus.

    Should I attempt to uninstall ZoneAlarm (and if so how) and install a version of ZoneAlarm that is proven with Vista Home Basic? If so, which version and where do I get it. If not and since Norton is not an option, any other thoughts would be appreciated.

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