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Thread: How to report false positives

  1. #1
    dmozealous Guest

    Default How to report false positives

    I am a QA Manager for a software company and our programs are being flagged as false positives. Anyone have any idea how I can get ZoneAlarm to address this? Is there a link where I can report this? I found on an obscure page that I can email them at spywarefeedback@us.checkpoint.com but that email bounced as User Unknown.

    It is **bleep**y for ZoneAlarm if I have to recommend to our customers another security software.

    Product Name:ZoneAlarm Extreme Security

  2. #2
    forum_moderator Guest

    Default Re: How to report false positives

    Hello,You have to be a lot more specific, your claim is very generic.Is the F/P releated to an alert fromOSFirewallAntivirus scanAntiSpyware scanProgram alertCan you provide details and a screenshot of whats being detected and as what.Forum Moderator

  3. #3
    dmozealous Guest

    Default Re: How to report false positives

    I think the antivirus scan, as they are coming up as viruses. Not sure though as I am not a user of your product, so I don't really know.

    Maybe you can tell from this screenshot:
    http://www.articulatetest.com/ScanErrrors.png

    I get this error when I try to install our programs.

    I am guessing the reason they are flagged is that we codeviel our DLLs and EXEs to protect our intellectual property. This is not uncommon in the software world. I know the files are not infected by viruses. I can provide a download link for our software if needed.

  4. #4
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    Default Re: How to report false positives

    Hi!this sounds the antivirus part. let ZA quarantine the files and see in which section of ZA are quarantined.If it is under the virus section then see below. If it is in the spyware section then report to ZA technical support: www.zonealarm.com/tsform Upload the file to www.virustotal.com and double check Kaspersky is detecting it.If yes, send the file(s) in a password protected zip to newvirus at kaspersky dot com. Subject: false positive. Include password in the e-mail.If not, try to update the virus signature. The false detection could have been fixed.Cheers,Fax

    Message Edited by fax on 03-18-2009 09:40 PM

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  5. #5
    dmozealous Guest

    Default Re: How to report false positives

    Thanks for replying fax.

    Out of curiosity why send it to Kapersky? Does Zonealarm use kapersky for their scan engine?

  6. #6
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    Default Re: How to report false positives

    Hi!yes, two engines Kaspersky + ZA (specifically for spyware)Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    dmozealous Guest

    Default Re: How to report false positives


    <blockquote><hr>fax wrote:
    Hi!
    yes, two engines Kaspersky + ZA (specifically for spyware)


    Cheers,
    Fax

    <hr></blockquote>
    Thanks man, I appreciate the help.

  8. #8
    Join Date
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    Location
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    Default Re: How to report false positives

    You're welcome!Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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