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Thread: ZoneAlarm gets deactivated

  1. #1
    slengfe Guest

    Default ZoneAlarm gets deactivated

    Hello,

    Since a few days I have the problem that ZA gets deactivated by itself. In the info area the ZA symbol is shown as a red-yellow cross. I have checked my computer with AdAware, Avira AntiVir, SpyBot Search&Destroy, and FireThreat. Nothing has been found so that I assume that I havn't got a virus or malware problem. ZA-client is protected.
    I don't know how to reactivate ZA. The only solution is to stop ZA and restart it again. But meanwhile I am in the Internet without any firewall protection (if I do not recognize the deactivation in time potentially for hours).
    Does anybody know the problem and can tell me what happens and how I can avoid the deactivation of ZA?

    Thank you very much for your help.

    slengfe

    Operating System:
    Windows Vista Home Premium
    Software Version:
    8.0
    Product Name:
    ZoneAlarm (Free)

    Message Edited by slengfe on 03-23-2009 10:08 AM

    Message Edited by slengfe on 03-23-2009 10:10 AM

  2. #2
    phrich Guest

    Default Re: ZoneAlarm gets deactivated

    I have had something quite similar happen.
    I have just completed re-installing Windows XP on my Dell 4600.
    I then reinstalled ZoneAlarm internet suite.
    After going through all of the necessary Windows updates, plus the ZoneAlarm updates, along with the necessary reboots, I now find that just about all traces of Zone Alarm have disappeared from my computer!
    I cant find any thing that will allow me to reactivqte it, and when I tried putting the Zone Alarm installation disc back in, I keep getting a message that "ZoneAlarm Security Suite has encountered a problem and needs to close".
    I don't know if this is the same problem or not, but it certainly sounds similar.
    Any suggestions?

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: ZoneAlarm gets deactivated


    <BLOCKQUOTE><HR>PHRICH wrote:
    I have had something quite similar happen. I have just completed re-installing Windows XP on my Dell 4600. I then reinstalled ZoneAlarm internet suite. After going through all of the necessary Windows updates, plus the ZoneAlarm updates, along with the necessary reboots, I now find that just about all traces of Zone Alarm have disappeared from my computer! I cant find any thing that will allow me to reactivqte it, and when I tried putting the Zone Alarm installation disc back in, I keep getting a message that "ZoneAlarm Security Suite has encountered a problem and needs to close". I don't know if this is the same problem or not, but it certainly sounds similar. Any suggestions?
    <HR></BLOCKQUOTE>You have a Bad or corrupte Install of ZomeAlarm Security Suite.. or Some other Security Software that is Blocking, Conflicting with or Corrupting ZoneAlarm..This applies to

    All ZoneAlarm products
    Windows 2000/XP


    Summary

    You need to completely remove ZoneAlarm, or there are remnants of
    ZoneAlarm on my system

    Solution

    If possible, first try to uninstall ZoneAlarm normally from your Start -&gt;
    Programs -&gt; ZoneAlarm menu. If this fails, or you want to ensure that all
    ZoneAlarm files were removed from the system properly, continue with the
    steps below.

    Please make sure that you have the latest version downloaded first:

    http://download.zonealarm.com/bin/fr...seHistory.html


    01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder (if present), click Delete, and choose
    Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    &gt; ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder (if present), click Delete, and choose
    Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present
    :

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - **bleep**.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -&gt; Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below (Windows XP only).

    - Go to Start -&gt; Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the necessary registry entries:

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start -&gt; Run -&gt; and type regedit. Click on Help -&gt; Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.


    To remove the needed registry entries, go to Start -&gt; Run and type in
    regedit. Choose OK, and use the folders on the left side of the Registry
    Editor window to navigate to the specified directories below. Note that you
    will remove the entire folder specified (eg, Zone Labs, vsmon, vsdatant):

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant


    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Try to install the latest ZASS version again

    Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..Please note that ZASS and ZAXdo not play nice with many overlapping security tools (even if disabled). To troubleshoot ZASS/ZAX issues remove them and install back once you see that ZA works as it should. For example,Norton/Symantec, McAfee,Spyspweeper, Spyware Doctor, trojan hunter, adware, SpyBotS&amp;D, PC tools Threatfire, otherantivirus, antispyware, Registry Guard or locking tools, etc...
    GeorgeV
    ZoneAlarmŽ Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    slengfe Guest

    Default Re: ZoneAlarm gets deactivated

    Hi,

    I am not sure if this is the same problem. At my computer ZA first runs but gets deactivated after a time (no idea how long or what triggers that). The only thing I changed was that I installed FireThreat. Could it be that there is a problem between FireThreat and ZA?

    greetings
    slengfe

  5. #5
    phrich Guest

    Default Re: ZoneAlarm gets deactivated

    Thanks GeorgeV.

    I followed your detailed instructions and...WOW, I'm back in business.
    You are an amazing resource and thanks again!
    PHRICH

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: ZoneAlarm gets deactivated

    Your welcome..I'm glad we were able to help you..
    GeorgeV
    ZoneAlarmŽ Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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