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Thread: Serious Help Needed

  1. #1
    jigsawearth Guest

    Default Serious Help Needed

    My installation for the freeware version of the firewall went nuts and stopped responding toward the end of the installation, everything is in the folder and windows security center says that the firewall is running but I cant find it running in the task manager under anything. All my internet access is blocked and I know its the firewall because ive used zone alarms firewall before and when I didn't have it running I couldn't access the Internet. I have tried uninstalling it but it gives me errors and every time I try to start zone alarm it says that vsutil.dll is not found when Its clearly in the repair folder. I tried uninstalling my anti virus to see if that was the problem but that didn't work either. Im completely clueless to this situation, Please help if you can.

    Operating System:Windows Vista Home Premium
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Serious Help Needed

    This applies to

    All ZoneAlarm products
    Windows Vista


    Summary

    Youneed to completely remove ZoneAlarm, or there are remnants of
    ZoneAlarm on my system

    Solution

    If possible, first try to uninstall ZoneAlarm normally from your Start ->
    Programs -> ZoneAlarm menu. If this fails, or you want to ensure that all
    ZoneAlarm files were removed from the system properly, continue with the
    steps below.

    Please make sure that you have the latest version downloaded first:

    http://www.zonealarm.com/trial


    01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter

    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, Computer
    06.) Click Tools, Folder Options, View Tab

    NOTE: If you cannot see the menu bar with the Tools menu on it, you have
    to press the Alt-key on the keyboard and the menu bar should then be
    visible.

    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, Computer
    16.) Double Click C:
    17.) Double Click the Windows Folder
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:


    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - zpeng24.dll


    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    NOTE: If you do not have the Run option on the Start menu, you can press
    and hold the Windows logo key and tap the letter R .

    24.) Remove the necessary registry entries:

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start -> Run -> and type regedit. Click on Help -> Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.


    To remove the needed registry entries, go to Start -> Run and type in
    regedit. Choose OK, and use the folders on the left side of the Registry
    Editor window to navigate to the specified directories below. Note that you
    will remove the entire folder specified (eg. Zone Labs, vsmon, vsdatant):

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant


    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Try to install the latest version again.

    ---------------------------------------
    My Vista Configuration:


    ----------------------------------------------------------------
    ZoneAlarm Security Suite version:8.0.298.000
    TrueVector version:8.0.298.000
    Driver version:8.0.298.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:980987993
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200903.5595
    AntiSpam version:6.0.0.1429
    -----------------------------------------------------------------
    2nd Computer WinXP SP3 32-Bit
    ZoneAlarm Security Suite version:8.0.298.000
    TrueVector version:8.0.298.000
    Driver version:8.0.298.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:980987993
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200903.5595
    AntiSpam version:6.0.0.1429
    ----------------------------------------------------------------------
    3rd Computer Vista Home Premium SP1 32-Bit
    ZoneAlarm Extreme Security version:8.0.298.000
    TrueVector version:8.0.298.000
    Driver version:8.0.298.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:980987993
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200903.5595
    AntiSpam version:6.0.0.1429
    ZoneAlarm ForceField 1.3.130.0
    ZoneAlarm ForceField Anti-Phishing Database 1.2.95.0
    -------------------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    jigsawearth Guest

    Default Re: Serious Help Needed

    I did everything you said except my computer would not allow me to delete vsdatant.sys in system32 it says destination folder access denied, you need permission to perform this action and it asks "try again" or "cancel". I was surprised I was able to delete the zone alarm folder in program files because the same thing came up when I tried doing it when I was not in safe mode. Im confused since im running as administrator and there are no other users on my computer. All the other steps worked fine and when I restarted I still could not connect to the internet and when I went into windows security center and clicked show me the firewall programs on this computer zone alarm was still there with status "off".

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Serious Help Needed


    <BLOCKQUOTE><HR>jigsawearth wrote:
    I did everything you said except my computer would not allow me to delete vsdatant.sys in system32 it says destination folder access denied, you need permission to perform this action and it asks "try again" or "cancel". I was surprised I was able to delete the zone alarm folder in program files because the same thing came up when I tried doing it when I was not in safe mode. Im confused since im running as administrator and there are no other users on my computer. All the other steps worked fine and when I restarted I still could not connect to the internet and when I went into windows security center and clicked show me the firewall programs on this computer zone alarm was still there with status "off".
    <HR></BLOCKQUOTE>Thanks you for your Progress Report..However, it sounds like your Skipped over parts of my instructions..---------01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, Computer
    06.) Click Tools, Folder Options, View Tab
    ---------------The perpose of Booting into safe mode, insures that no Programs other than Windows is running and there fore all of ZoneAlarm Files could be deleted..If in fact your followed all of the 27 Step ZA removal instructions in "SAFE MODE"then you have something else more Seriously wrong with your Computer..-----------------------------------------------------I recomend that you contact ZoneAlarm tech Support Directly free of Charge with your License Key,and give them the full details of your problem and any other Security Programs you have installed that may be conflicting with ZoneAlarm..Also Tell them the 27 step revoval did not work for you if you did not skip any steps..=========================================== ====================ZA Tech support always answer, if you do not get an answer it may meanthat ISP or your E-mail system has junked the response,Check your Junkmail folder.Use Internet Explorer to submit thefull details of your problem and if you do not get an Auto-generated confirmation email .. Use a free e-mail like hotmail or Gmail as contact address You should receive an automatic confirmation response by ZA after 5-20 minutes with your ticket number.If you have not received it then your ISP has junked it or Bounced it back to Zonealarm...ZA technical support can be reached here: www.zonealarm.com/tsform--------------------------------------------------------
    Please report back with your progress report..

    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    jigsawearth Guest

    Default Re: Serious Help Needed

    I did perform all of these steps in safe mode and I guess there is something seriously wrong with my computer. Thank you very much though for all your support, I am going to go over the steps again and see if there is something that I skipped but im pretty sure the only problem was I was not able to delete vsdatant.sys

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Serious Help Needed

    Ok Thanks, Let me know what Za tech Support has to say?
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    jigsawearth Guest

    Default Re: Serious Help Needed

    My system restore finally worked and I was able to fix my problem, thanks again though for all the support you gave.

  8. #8
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Serious Help Needed

    Your Welcome..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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