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Thread: KeyBoard locks then system freezes

  1. #1
    leschosen Guest

    Default KeyBoard locks then system freezes

    I recently upgraded to ZA Extreme Security and installed it on my Thinkpad and my wife's Acer mini. ZA is one of the only programs that our systems have in common, mine has XP professional and hers XP home. Periodically my system has frozen after the keyboard has locked first - the same thing has happened to hers but less frequently (she's not on her computer as much as I). Have tried to find reason with no luck but think it could be related to the new version of ZA Extreme Security. Any ideas?

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Extreme Security

  2. #2
    Join Date
    Nov 2004
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    localhost
    Posts
    17,287

    Default Re: KeyBoard locks then system freezes

    Hi!for ACER issues see this thread:http://forum.zonelabs.org/zonelabs/b...ssage.id=86579For the keybord issues... uuuhm... no idea.If you upgraded from ZASS then try to reset the ZA Extreme settings:1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after rebootIf there is a corruption of settings or misconfiguration of ZA then the above will fix it.Please DO NOT restore any ZA previous settings.Also note that ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, NOD, Kaspersky, Rising, PC Doctorand manyothers. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.----------------If you still have problems try a full removal, cleaning and reinstall. See below.First remove ZAX with the ZA removal tool (download on desktop and run as administrator):http://download.zonealarm.com/bin/fr...cpes_clean.exeDouble check that all ZA related files/folders are gone:01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    5.) Double Click the Program Files Folder
    6.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    7.) Close this window
    8.) Click Start, My Computer
    9.) Double Click the C:
    10.) Double Click the Windows Folder (It may also be WinNT)
    11.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    12.) Double Click the System32 Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes
    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.
    14.) Click Start, Computer
    15.) Double Click C:
    16.) Double Click the Program Files Folder17.) Double Click the Checkpoint Folder18.) Right click onZAForceField folder, click Delete, and choose Yes19.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    20.) Clear the Prefetch folder per the instructions below.

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them21.) Empty your recycle bin.
    22.) Restart the computer.
    23.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:http://forum.zonelabs.org/zonelabs/b...essage.id=378724.)Please remove any other secuirity tool not enough disabling it:for example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avas t free, NOD, Kaspersky and manyothers. 25). Clean your system and registry with ccleaner.comhttp://www.ccleaner.com/download/builds/downloadbinslim26). Re-download the ZAX installerhttp://download.zonealarm.com/bin/fr...SPSetup_en.exe27). Install with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now' and do not restore any previous ZA settings.-----------------------------------------Cheers,Fax

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