I don't know if it's connected but I've only noticed this happening since I installed IE8. I've already reported to to ZoneAlarm support, but thought I'd post something here in case anyone else is having the same problem. The other strange thing is, even though Program Control is stuck on Max and I've installed new stuff, I'm not getting any alerts. I'm beginning to wonder
if it may
actually be on Auto but it's being displayed as being on Max.
Before anyone asks, I unistalled ZAISS, cleaned it all out of Windows\System32 and Program Files and the registry then ran Ccleaner before re-installing 8.0.298.035. Problem was still there.
My version info is:
ZoneAlarm Security Suite version 8.0.298.035
TrueVector security engine version 8.0.298.035
Driver version 8.0.298.035
Anti-virus engine version 18.104.22.1688, DAT file version 983722715
Anti-spyware engine version 22.214.171.124, DAT file version 01.200904.5815
AntiSpam version 126.96.36.1999Running on XP pro SP3
And this is what I sent to ZA support:
Yesterday I installed Internet Explorer 8 and I expected to get a lot of program alerts so I opened Zone Alarm and moved the Program Control slider from Max to Auto. When I did this Zone Alarm crashed.
At first I assumed that it was a problem caused by a bad IE8 install, so I uninstalled IE8 and ZAISS and then re-installed both. The problem has not gone away, ZA still crashes.The details from the Microsoft error report are:
Error signature - EventType:BEX P1:zlclient.exe P2:8.0.298.35 P3:49d2cf10 P4:framewrk.dll P5:8.0.298.35 P6:49d2cf0c P7:00097a41 P8:c0000409 P9:00000000
Reporting details - This error report includes: information regarding the condition of ZoneAlarm Client when the problem occured, the operating systen version and computer hardware in use, and the Internet Protocol (IP) address of your computer.
I also have the following two files, which I can send to you if you require:
zlclient.exe.mdmp and appcompat.txt
Operating System:Windows XP Pro
Product Name:ZoneAlarm Internet Security Suite