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Thread: Variety of Problems please help

  1. #1
    pnelson Guest

    Default Variety of Problems please help

    Hi not sure if problems have been caused by the extreme security or scan4lux came home the other day to find the screen covered with a set up like windows saying you have 57 trojans etc only way to click off was to alt cntrl del managed to access internet later that day but yesterdy same problem and no internet access saying proxy server refused connection have run
    scan and nothing came up but the scam page appeared again any help at all would be appreciated but am not at all technical.
    Have emailed zone alarm and tried live chat but no success.
    Thank you. Oh have vista system and use firefox to access internet

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Variety of Problems please help

    1.) what Version and Type of ZoneAlarm,2.) for which version of Windows - WinXP SP3 or Vista SP1)3.) what other Security Programs Installed that may be Conflicting with ZoneAlarm..NOTICE:Please note that ZASS and ZAXdo not play nice with many overlapping security tools (even if disabled). To troubleshoot ZASS/ZAX issues removethe other Security programsand install them back once you see that ZA works as it should. For example,Norton/Symantec, McAfee,AVG, Spyspweeper, Spyware Doctor, trojan hunter, adware, SpyBotS&D, PC tools Threat Fire, any otherAnti-virus, Anti-spyware, Registry Guard or locking tools, etc...It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..
    If you would Describe your Computer Setup/OS and Version of Zone Alarm that you are having a problem with
    and what difficulty you are having, and what Previous Version of ZA and Norton, McAfee or other Security programs that you have installed,
    there are several knowledgeable Volunteer Participants willing to help you try solving your problem with Zone Alarm..Please provide as much detail and error messages etc. that you see on your ComputerMonitor. --------------------------------------ZoneAlarm Extreme Security version:8.0.298.035
    TrueVector version:8.0.298.035
    Driver version:8.0.298.035
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:983790503
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200904.5815
    AntiSpam version:6.0.0.1429
    ZoneAlarm ForceField 1.3.153.0
    ZoneAlarm ForceField Anti-Phishing Database 1.2.95.0
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
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    Closed Sundays and Holidays

  3. #3
    pnelson Guest

    Default Re: Variety of Problems please help

    Thanks for the reply will try and gather up all the information needed.

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