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Thread: I think Zone Alarm is kicking me off of the internet

  1. #1
    jjnewboots Guest

    Default I think Zone Alarm is kicking me off of the internet

    Hi everyone,
    First off I am a computer beginner when it comes to technical stuff so please be patient with me.
    I think my zone alarm is kicking me off the internet.
    It could be one of two things.
    I tried to upgrade to SP3 but it would not install on my computer.
    I had ZA turned off at the time.
    After that happend the computer was still operating fine.
    The second thing that happened was ZA decided to do an update a couple of weeks later.
    After that my computer has been operating like **** ever since.
    It just kicks me off of the net for no reason after I have been on it for say like 30-1hour.
    I have to restart it to get it to work again.
    After I do it it will work fine until it decides that it wants to do it again.
    If you go into the network settings and ask it to repair the connection for you it doesn't work.
    You actually have to shut the computer down to get it to work.

    Does anyone know what is going on?
    Is this ZA?
    Can I fix it?
    It is very annoying.
    thanks,
    JK

    Operating System:Windows XP Home Edition
    Software Version:5.x
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: I think Zone Alarm is kicking me off of the internet

    Hi!you will need first to fix your computer OS installation. Please look for helpin installing XP SP3 and ALL patchespublishedafter (hundreds).Then you can reinstall ZA latest version. ZA may not work correctly on XP prior to SP3. You may have been infested by malware, very easy if your OS is not updated.Sorry for not being of more help.May be other users have better ideas.Cheers,Fax

    Message Edited by fax on 05-26-2009 07:14 PM

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  3. #3
    Charles_B Guest

    Default Re: I think Zone Alarm is kicking me off of the internet

    Maybe this will help with SP3 installation issues.

    This article describes five methods to troubleshoot an unsuccessful installation of Windows XP Service Pack 3 (SP3).

    http://support.microsoft.com/kb/950718


    http://technet.microsoft.com/en-us/l.../cc507836.aspx

    Also

    NaiveMelody link :

    http://forums.zonealarm.org/zonelabs...ssage.id=18539

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