Results 1 to 4 of 4

Thread: ZASS 8 window completely frozen, and Update window no longer shows buttons

Hybrid View

  1. #1
    Join Date
    Dec 2006
    Posts
    35

    Default ZASS 8 window completely frozen, and Update window no longer shows buttons

    This takes the cake.
    ZASS runs, but I can't click on anything in the main window. If a scan runs in the background, I can no longer stop it. I'd have to shut down Windows, and restart it. I cannot provide you any information about the exact version of ZASS, because I can't get the About box
    to appear. No response. Nor can I shut down ZASS.
    I am using Windows XP Pro with SP3. ZASS worked perfectly fine over the past couple months, until this evening. I did not install any software, and my signatures have always been up to date.
    How do I force a complete shutdown of ZASS and remove ZASS from my computer?
    Sincerely,
    Dirk,Canada




    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: ZASS 8 window completely frozen, and Update window no longer shows buttons

    to the Zone Alarm User Forum..The simplest procedure is to :use the new ZoneAlarm Removal Tool: Click here > http://download.zonealarm.com/bin/fr...cpes_clean.exeSave to desktop, right click and "run as administrator"This tool will remove all ZoneAlarm products from your system.

    Please just download and run the tool, following the instructions.
    (you can un-install without net connections)Download the Latestinstallerpreferably with IE Browserand no Download Manager/accelerator like Get-Right, Livewire,BitTorrent) (MultiPlatform,installer will install on Both WinXP and Vista)ZASS http://download.zonealarm.com/bin/fr...seHistory.html5.) Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..NOTICE:Please note that ZASS and ZAXdo not play nice with many overlapping security tools (even if disabled). To troubleshoot ZASS/ZAX issues removethe other Security programsand install them back once you see that ZA works as it should. For example,Norton/Symantec, McAfee,AVG, Spyspweeper, Spyware Doctor, trojan hunter, adware, SpyBotS&D, PC tools Threat Fire, any otherAnti-virus, Anti-spyware, Registry Guard or locking tools, etc...--------------------------------------------------------
    WinXP SP3
    ZoneAlarm Security Suite version:8.0.298.035
    TrueVector version:8.0.298.035
    Driver version:8.0.298.035
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:985498208
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200905.6005
    AntiSpam version:6.0.0.1429
    -----------------------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Dec 2006
    Posts
    35

    Default Re: ZASS 8 window completely frozen, and Update window no longer shows buttons

    Hi GeorgeV
    Thank you for your help.
    Although I did not use the removal tool, I was able to remove ZASS 8.0 completely. I restarted Windows in Safe Mode and verified that ZASS was not running. Next, I uninstalled ZASS completely. I restarted Windows and then deleted the ZoneAlarm folder in the Program Files folder.
    I made sure I downloaded a new copy of ZASS 8.0 from the website and installed it. This worked and I was able to use ZASS again.
    In future, I will try the removal tool you suggested.
    Cheers,
    DirkCanada

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: ZASS 8 window completely frozen, and Update window no longer shows buttons

    Thank you for your Progress Report..I am Happy you got a good download and install..

    Message Edited by GeorgeV on 05-30-2009 10:03 AM
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •