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Thread: Advanced search 'exact phrase' search still omits words

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  1. #1
    brownie Guest

    Default Advanced search 'exact phrase' search still omits words

    How do I get the search engine on the forums to look for an exact phrase in postings, and NOT modify my search? I'm looking for postings on 'Third Party Programs' but even in Advanced Search, when I put this in the 'exact phrase' box, it returns results which do not include the word 'Third' - it says 'third' is a common word (really?) and so it has been removed from the search criteria... Which part of 'search for this exact phrase' does it not understand?

    Operating System:Windows Vista Business
    Product Name:ZoneAlarm Extreme Security

  2. #2
    prof_fate Guest

    Default Re: Advanced search 'exact phrase' search still omits words


    <blockquote><hr>brownie wrote:
    How do I get the search engine on the forums to look for an exact phrase in postings, and NOT modify my search? I'm looking for postings on 'Third Party Programs' but even in Advanced Search, when I put this in the 'exact phrase' box, it returns results which do not include the word 'Third' - it says 'third' is a common word (really?) and so it has been removed from the search criteria... Which part of 'search for this exact phrase' does it not understand?

    Operating System:
    Windows Vista Business
    Product Name:
    ZoneAlarm Extreme Security

    <hr></blockquote>
    Sorry, But we are all Users here in this Forum..
    Please Report your concerns to Customer service Directly..
    This User Forum exist to help the Few Users who encounter a problem and need to be guided in the right direction by Other more Experienced Users..
    ZoneAlarm Tech Support and Customer Service do not
    Read or Monitor this Forum..

    There are
    three Seperate Web-links for these
    Services
    ..
    Live Chat mode : http://www.zonealarm.com/security/en...ce-support.htm
    Customer Service
    www.zonealarm.com/csform


    ---------------------------------------------------------
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    TrueVector version:8.0.400.020
    Driver version:8.0.400.020
    Anti-virus engine version:6.0.2.678
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    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200906.6065
    AntiSpam version:6.0.0.1429
    ----------------------------------------------------------

  3. #3
    Charles_B Guest

    Default Re: Advanced search 'exact phrase' search still omits words

    Possible Third Party Programs might be filtered in your search.

    Maybe this will help.

    Find Results

    With all the words :
    All of the words you enter here will be required in the search results. They will not necessarily be together or in order. You may leave this field empty.

    With the exact phrase :
    The sequence of words you enter here will be in same order and together in the search results. You may leave this field empty.

    With one or more of the words :
    At least one of the words you enter here will be required in the search results. You may leave this field empty.

    Without the word :
    None of the words you enter here will be allowed in the search results. You may leave this field empty, however it can only be filled if one of the above fields is also filled.



    I have no other suggestion other than this to resolve your issue.

    ZoneAlarm staff does not monitor this board. We are all users here.

    If you have a valid license you can can contact free of charge ZoneAlarm Technical Support and Customer Service at :

    http://www.zonealarm.com/security/en...ce-support.htm

    Technical Support Live Chat
    Available Mon-Fri 8am-5:30pm PST

    Customer Service Live Chat
    Available Mon-Fri 5am-7:45pm PST
    Available Sat-Sun 6am-6pm PST


    Have a nice Day

  4. #4
    brownie Guest

    Default Re: Advanced search 'exact phrase' search still omits words

    Hi again Charles. I finally got a Tech Support agent in chat mode and he agreed to forward the issue to their web team for further investigation. I maybe didn't make myself clear in my original post - I'm USING the 'With the exact phrase :' option and typing in there: 'Third Party Program' (without the apostrophes). Try it yourself - you'll see it returns no results, and it REMOVES the word 'Third' from the search criteria, saying it is a common word and therefore the word 'third' has been excluded from the search. In other words, it doesn't search on the exact phrase, at all!! ;-) Hence my remark, 'Which part of 'exact phrase' does it not understand?'.

  5. #5
    Charles_B Guest

    Default Re: Advanced search 'exact phrase' search still omits words

    I Typed Third Party Program With the exact phrase search

    Some had 3rd party programs

    http://forums.zonealarm.org/zonelabs...=263482#M31823

    Here's one with Third Party Program

    http://forums.zonealarm.org/zonelabs...d=263418#M7827


    On the bottom under Boards
    Return only messages from and select any board.

    Post answer from tech support

    Have a nice Day

  6. #6
    brownie Guest

    Default Re: Advanced search 'exact phrase' search still omits words

    Thanks, I had those same results, but I would still like the original problem to be fixed.

    An 'exact phrase' search should be just that - the search engine should not modify your search based on what it views as common words - otherwise, what is the point of searching on an exact phrase?

    The search results page still says:

    '&quot;third&quot; is a very common word and was not included in your search'

    when you search. This appears above the search results table, below the 'Messages' and 'Users' tabs.

    I'll post again here if I get any further response from Tech Support although I don't think they will respond to me individually, I'll just keep checking back to see if the problem's been fixed.

  7. #7
    Charles_B Guest

    Default Re: Advanced search 'exact phrase' search still omits words

    If you have a valid license they will respond.You might not get the answer you want to hear,but they will respond.

    Have a nice Day

  8. #8
    prof_fate Guest

    Default Re: Advanced search 'exact phrase' search still omits words


    <blockquote><hr>brownie wrote:
    Thanks, I had those same results, but I would still like the original problem to be fixed.

    <hr></blockquote>
    Sorry again, But It may not be possible to Fix the Search Results..
    Take a Look at the Lithium Logo at the Bottom Right of the Forum Pages..
    CheckPoint Uses a Forum Software made by Lithium, inc..and the Search Feature is a Built in feature of the Forum Software..
    If there is a Missing Feature or Coding Error, it would be beyond the Ability for checkpoint to Fix..




    Message Edited by Prof_Fate on 06-11-2009 08:21 PM

  9. #9
    brownie Guest

    Unhappy Re: Advanced search 'exact phrase' search still omits words

    Quote Originally Posted by brownie View Post
    How do I get the search engine on the forums to look for an exact phrase in postings, and NOT modify my search? I'm looking for postings on 'Third Party Programs' but even in Advanced Search, when I put this in the 'exact phrase' box, it returns results which do not include the word 'Third' - it says 'third' is a common word (really?) and so it has been removed from the search criteria... Which part of 'search for this exact phrase' does it not understand?

    Operating System:Windows Vista Business
    Product Name:ZoneAlarm Extreme Security
    Just adding to this thread... Since I posted I think the system behind the forum search has been changed - I can't see the Lithium logo on the forum pages now and I can't seem to find an 'exact phrase search' facility either. When I carry out a search on 'third party programs' the search engine now returns all posts with any of those three key words...

  10. #10
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: Advanced search 'exact phrase' search still omits words

    See here for a guide:
    http://www.zaforums-stg.com/faq.php?...faq_vb3_search

    or for a more complete help here:
    http://www.vbulletin.com/docs/html?m...rsion=30802500

    Cheers,
    Fax
    Last edited by fax; November 18th, 2009 at 08:55 AM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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