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Thread: ZA window strange

  1. #1
    warre Guest

    Default ZA window strange

    Hi,

    When i start ZA by e.g. clicking the Z icon in the tray there appear an empty window with only the heading "ZONE ALARM" and that's it. I already overwricht the installed version with a new installation buth without any solution.

    I don't now what i must to do now, please a little help. Greetings.

    Operating System:
    Windows XP Home Edition
    Software Version:
    8.0
    Product Name:
    ZoneAlarm (Free)

    Message Edited by warre on 07-25-2009 05:11 PM

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Default Re: ZA window strange

    to the Zone Alarm User Forum..It looks like your Have Corrupted your Installed ZA files..A.) Before you Uninstalled yourold ZAFree, did you UNcheck "Load ZA... at startup" (under Overview --&gt; Preferences tab) Reboot the Computer. So that vsmon.exe/TrueVector was removed from Memory, before installing the New version of ZoneAlarm ?B.) is your Windows XP Fully Updated to Service Pack 3 plus all new windows Updates?ZoneAlarm 7.0 for XP was designed to work with SP2,ZoneAlarm 8.0 for XP was designed to work Best with SP3However ZoneAlarm 8.0 will install on WinXP Sp2.. (But you may have Conflict problems)There are numerous Security Leaks found in WinXP SP2 that were found and Fixed with SP3..<LI>NOTICE: No Security Software run on WinXP Sp2 can protect you from the Windows Security Flaws found in Windows SP2that were Fix with Windows SP3, until you upgrade to SP3....</LI>

    <B class=headblack2>System Requirements for ZoneAlarm Products:
    Vista (32-bit): <UL><LI>Pentium III 800 MHz or higher <LI>Minimum system RAM: 512 MB <LI>50MB of available hard disk space. Internet access.</LI>[/list]Microsoft
    Windows
    XP ( 32-Bit) SP2, SP3, Home or Professional Edition:
    <UL class=body><LI>1 GHz 32-bit operating system <LI>Recommended system RAM: 768 MB <LI>250MB of available hard disk space </LI>[/list]

    [/b]NOTICE: ***** The Simplest procedure is to : *****1.Download the Latestinstallerpreferably with IE Browserand no Download Manager/accelerator like Get-Right, Livewire, BitTorrent) and save it to your Hard drive.(MultiPlatform,installer will install on Both WinXP and Vista)ZAFree http://download.zonelabs.com/bin/fre...seHistory.html2. Before you Uninstall your current ZA, UNcheck "Load ZA... at startup" (under Overview --&gt; Preferences tab)3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory4.) Now use the new ZoneAlarm Removal Tool: Click here &gt; http://download.zonealarm.com/bin/fr...cpes_clean.exeSave to desktop, right click and "run as administrator"This tool will remove all ZoneAlarm products from your system.

    Please just download and run the tool, following the instructions.
    (you can un-install without net connections)5.) Now Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..--------------------------------------------------------
    WinXP SP3
    ZoneAlarm Security Suite version:8.0.400.020
    TrueVector version:8.0.400.020
    Driver version:8.0.400.020
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:989376256
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200907.6295
    AntiSpam version:6.0.0.1429
    -----------------------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    warre Guest

    Default Re: ZA window strange

    Hi GerorgeV, that's now the problem, i can't set the preference because ZA window is empty, only a blue frame with the header in blue ZONE ALARM and below left the INACTIVE help button. Nothing happens in that frame when i move with the mouse alover the header or the help button.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Default Re: ZA window strange

    That is easily Fixed by Uninstalling the Corrupt version of ZAFree a.) by Windows Add/Remove or b.) use the new ZoneAlarm Removal Tool: Click here &gt; http://download.zonealarm.com/bin/fr...cpes_clean.exeSave to desktop, right click and "run as administrator"This tool will remove all ZoneAlarm products from your system.

    Please just download and run the tool, following the instructions.
    (you can un-install without net connections)==============================NEXT: you must UDATE your Windows XP to Service Pack 3 (SP3) and latest additional Updates..c.) Now Install the new ZAFree ver 8.0 update (clean) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..--------------------------------------------------------
    WinXP SP3
    ZoneAlarm Security Suite version:8.0.400.020

    TrueVector version:8.0.400.020
    Driver version:8.0.400.020
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:989376256
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200907.6295
    AntiSpam version:6.0.0.1429
    -----------------------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    warre Guest

    Default Re: ZA window strange

    Yes GeorgeV, i already installed SP3 and the latest win. updates, Thx.

  6. #6
    warre Guest

    Default Re: ZA window strange

    It's OK now GeorgeV, all is correct in working. Thank you verry much for your fast and kindly help.

    Greetings

    Warre.

  7. #7
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Default Re: ZA window strange

    Your Welcome..Thank you for your Feedback..---------------------------------------


    ----------------------------------------------------------------
    ZoneAlarm Extreme Security version:8.0.400.020
    TrueVector version:8.0.400.020
    Driver version:8.0.400.020
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:989376256
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200907.6295
    AntiSpam version:6.0.0.1429
    ZoneAlarm ForceField 1.3.153.0
    ZoneAlarm ForceField Anti-Phishing Database 1.2.95.0
    -----------------------------------------------------------------
    2nd Computer WinXP SP3 32-Bit
    ZoneAlarm Security Suite version:8.0.400.020
    TrueVector version:8.0.400.020
    Driver version:8.0.400.020
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:989376256
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200907.6295
    AntiSpam version:6.0.0.1429
    ----------------------------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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