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  1. #1
    jyste Guest

    Unhappy Generic Host Process for Win32 Services

    I asked the same question yesterday, but apparently it is lost. So:

    My PC sometimes "freezes" when left alone. I had the same problem in February but then it disappeared with a new version of ZA. Now it has come back with version 8.0.400.020.
    I have had the error 4 times in 10 days. I must then shut down by pressing a button for several seconds and then restart the computer. Of course I never leave the PC without saving all my work but it is annoying.

    I have a feeling that the error has to do with the settings for "Generic Host Process for Win32 Services", specifically the setting for "Server/Internet". This is just now a "?". I seem to remember that is was a green checkmark in the previous version.

    I did a "reset" but I have not touched the settings after that. Can anybody tell me what to do? Maybe change the "?" to "Checkmark" or to "Not allowed" ?

    The program is on "Auto" and I am still in "learning mode". Should I just leave everything alone for the time being?

  2. #2
    Join Date
    Apr 2004
    East Coast of Florida - Lightening/Shark Bite Capital of the World

    Smile Re: Generic Host Process for Win32 Services


    Welcome to our New Forum!

    The following I have set up with my ZA Pro under Generic Host Process for Win32 Services and have had no problems with this setting.

    Three Green Checkmarks and a Red X in the last column The Trust Level is at Super with 3 Green Bars. A Blue Question Mark under the Send Mail column.

    Hope this info has helped you, if not Please post back, Thanks

    Have a Great Day!


  3. #3
    jyste Guest

    Unhappy Re: Generic Host Process for Win32 Services

    Thanks. Unfortunately, this did not help. I have again today had a "freeze".
    I always happens when the PC is left alone, which is most of the time, so I come back to a black screen and therefore have no indication of the cause.
    The error started on the day I installed version 8.0.400.020, which is why I suspect ZASS.
    I have really no reason to suspect "Generic Host Process for Win32 Services" except that the settings for this program have given me troubles before.
    What will happen if I put a green checkmark in the 4. column (Server/Internet) instead of the red cross? I seem to remember that I had this setting with the former version of ZASS (without me doing anything).

    Does anybody know some other possible reason for the "freeze"

    Regards, jyste

  4. #4
    Join Date
    Apr 2004
    East Coast of Florida - Lightening/Shark Bite Capital of the World

    Default Re: Generic Host Process for Win32 Services

    Answer to your question about putting in a Green Check Mark in the 4th column (server/internet).
    You allow svchost to listen to the internet and a hacker could exploit an unknown vulnerability.

    PLEASE boot the PC only with ZA and standard OS services (MSCONFIG) to see if you still gets this issue.

    See here for instructions
    MSCONFIG instruction are in point C

    If yes, I would suggest a reset of the settings.

    This way:

    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    Do not restore old settings

    PLEASE post back with your results, Thanks
    Last edited by SlyFox; August 10th, 2009 at 08:37 AM. Reason: Added additional instructions for member

  5. #5
    jyste Guest

    Default Re: Generic Host Process for Win32 Services

    I have already tried "Reset" several times and it does not work at all.
    It it difficult to try whether your suggestion with special reboot will work, since I do not know how to provoke the error. Some days I do not see it at all, but today it has already occurred twice.

    What is new in version 8.0.400.020? I had version before which gave me no troubles. I get the new version when I renewed my licence, and I wish I hadn't.

    Can I install the older version on top of the newer version (if I decide to do that)?
    Or must I uninstall ZA first?

    When I install new versions (with "clean install") ot when I use "Reset" at one point I am asked to "make sure the PC is connected to the internet". But it is impossible at this point to connect to the internet (because I first have to start Internet Explorer, and ZA apparently does not answer IE).
    Can I skip this step (it is something about setting up the programs) and do it later?

    Thanks for your help. It is rather annoying to restart the PC so often.
    Greetings. jyste

  6. #6
    Join Date
    Apr 2004
    East Coast of Florida - Lightening/Shark Bite Capital of the World

    Default Re: Generic Host Process for Win32 Services

    Make sure your DNS and DHCP server IP's are in your Firewall's Trusted zone. Finding DNS and DCHP servers, etc

    1. Go to Run and type in command and hit 'ok', and in the command then type in ipconfig /all then press the enter key. In the returned data list will be a line DNS and DHCP Servers with the IP address(s) listed out to the side. Make sure there is a space between the ipconfig and the /all, and the font is the same (no capitals).
    2. In ZA on your machine on the Firewall, open the Zones tab, click Add and then select IP Address. Make sure the Zone is set to Trusted. Add the DNS IP(s) .
    3. Click OK and Apply. Then do the same for the DHCP server.
    4. The localhost ( must be listed as Trusted.
    5. The Generic Host Process (svchost.exe) as seen in the Zone Alarm's Program's list must have server rights for the Trusted Zone.
    Plus it must have both Trusted and Internet Access.
    6. The Trusted Zone Security slider should be at the middle level.
    7. The Program Control slider must be in the middle level, not the high level.

    Then make sure the IE8 has both trusted and internet access rights and also it must have trusted server rights.

    Extra help is found at Guru Hoov site for the DNS/DHCP.

    If this does not solve your issue, then Please contact Tech Support using the link by my signature.

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